LA/VDI - Citrix/L3

Category: Infrastructure/Cloud

Main location: India, Karnataka, Bangalore

Position ID: J0725-0222

Employment Type: Full Time

Position Description:

• Minimum 7 years of experience in remote infrastructure management
• 6+ years working experience supporting both Desktop and Server virtualization
• Proficient and working experience in Citrix XenApp & Xendesktop, Xen Server implementation and configuration
• Should possess knowledge in troubleshooting and resolving issues in Enterprise Citrix environment including Web interface, Application enumeration and performance issues, printing and provisioning.
• Responsible for resolving all technical incidents escalated by the L-2 team
• Analyze Change Request; review change requests with the client & stake holders; validate the information and execute - High complexity; Critical & Emergency Changes
• Participate in Problem Management review meetings and provide root cause analysis
• Ability to handle and drive Incident Review bridges by identifying potential Problems; recommend solutions to be implemented
• Responsible for SLA compliance & Availability of Services
• Should possess work experience on migration/upgradation projects
• Ability to publish applications in presentation server and test the application for connectivity
• Communicate effectively (verbal and written) and clearly within the team and with all the stakeholders Good knowledge on ITIL process
• Technical Certification a must on Citrix
• Possess ITIL certification
• On call schedule and week end change schedule participation
• Flexible to work on 24/7 rotational shifts

The VDI Engineer will be responsible for providing advanced technical support, troubleshooting, and operational management of our Virtual Desktop Infrastructure (VDI) environment. This role requires a strong understanding of VDI technologies (e.g., Citrix, VMware Horizon, Azure Virtual Desktop), underlying virtualization platforms, and related infrastructure components. The L2 VDI Engineer will ensure the stability, performance, and availability of virtual desktops and published applications for end-users, resolving complex incidents, and contributing to continuous service improvement. Key Responsibilities: Incident Resolution & Advanced Troubleshooting Analyze logs, performance metrics, and system data to identify root causes of recurring VDI problems. VDI System Administration & Maintenance: Services/MCS, Workspace Environment Management). Manage and maintain master images (golden images) Oversee user profile management solutions Implement and manage VDI policies via Group Policy Objects (GPOs) and VDI-specific management consoles. Monitor VDI infrastructure health, resource utilization, and user experience metrics.

Skills:

• Analytical Thinking
• Citrix
• Problem Management

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.