Job Title: AGM / GM Regional Reference Laboratories City & Vacancy Details Ahmedabad - 1 Position for GM and 1 Position for AGM Delhi/NCR - 1 Position for GM and 1 Position for AGM Bangalore - 1 Position for GM and 1 Position for AGM Hyderabad - 1 Position for AGM Kolkata - 1 Position for AGM Chennai - 1 Position for GM JOB SUMMARY Lead the execution of laboratory testing services at laboratories within an assigned region. Ensure laboratory management staff (Lab Managers, Operations Managers, Technical Managers) effectively execute all required ongoing operations including but not limited to KPI management, testing, customer service, maintenance, compliance and quality management, financial management, and people management (including hiring, onboarding, and training) for existing and upcoming laboratories. The Regional Reference laboratories Lead (AGM/GM) is a senior operational role providing leadership and direction to operational staff at Regional Reference Lab and Satellite Laboratories in the designated region. This position will also oversee and provide support to the Company Owned Company Operated (CoCo) Collection Centres. Will be accountable for smooth operations of existing laboratories and launch of new laboratories in the designated region. ESSENTIAL RESPONSIBILITIES Manage and support direct reports within assigned region (Lab Managers, Operations Managers, Technical Managers) in their work. Ensure senior laboratory management staff (Lab Managers, Operations Managers, Technical Managers) are managing each laboratory in a consistent way, using standard operating model. Ensure all laboratories day-to-day operational test execution is in compliance with standard operating procedures (SOPs) as well as with relevant regulatory & accreditation requirements. Ensure all assigned laboratories maintain and manage relevant proficiency and quality control processes and related records, including documentation, corrective action and reporting. Ensure individualized customer service, communication, and issue escalation / resolution is maintained at each assigned laboratory with all customer samples processed in accordance with the specified methods and within agreed turnaround times; directly interact with customers in resolving issues as necessary. Establish and manage budget / P&L for each assigned laboratory in coordination with the Executive Leader (including capital & facilities), reflecting both current operations and anticipated business volume growth. Measure and regularly communicate the operational performance (revenue, cost, quality, time, customer issues) of all assigned laboratories using established standardized metrics. Hire, train, engage, empower, develop and mentor assigned senior laboratory management staff in accordance with management standards. Ensure senior laboratory management staff are effectively hiring, training, and coaching front-line staff as well as identifying and developing the next generation of senior laboratory leadership. Establish performance goals for each laboratory (cost, quality, time, customer issues) in collaboration with senior laboratory leadership staff and the Executive Leader. Actively contribute to improving standard operating model to facilitate continued company growth. Execute ongoing productivity improvement strategy in each assigned laboratory, leveraging internal and external best practices (e.g., labor and equipment utilization, process improvements). Assist in sales and marketing as well as other departments as requested. Ensure continuous process improvements across assigned region, including consistency across each of the sites in the region. To collaborate with and/serve as a liaison to agencies, administrators, departments, and/or stakeholders: to represent senior administration on committees. To regularly monitor workload of all satellite laboratories and bring improvements in changing instruments, technology taking into account of quality and cost effectiveness. To co-ordinate with QA team to ensure and maintain uniform quality across all satellite laboratories. To ensure NABL, ISO accreditation of satellite laboratories by guiding laboratory heads and by ensuring overall preparedness of the laboratory and coordinate for NABL, CAP or any other CRO, regulatory body audits/accreditation process. To ensure adequate staffing with efficient utilization basis the workload and proper training in terms of skill development. To set up a process wherein each lab maintains adequate inventory of all reagents, consumables basis the workload and with minimal wastage with proper justification. To provide reports, documents and presentations commensurate with role within department, providing the CEOs, laboratory director with statistical and financial data as required. In co-ordination with QA department, quality indicators are set for all laboratories and to check performance of all laboratories against the defined parameters. To critically analyse workload and plan outsourced tests after taking into consideration the workload, inputs from the clients, sales team. To prepare contingency plan in case of any major instrument breakdown, reagent delivery issue from vendors etc. To ensure all laboratory personnel undergoes regular training programs, updating knowledge with current technical advancements which will help in improving performance of all laboratories in delivery of quality of reports with the help of new technologies, processes. SUPERVISION Supervise multiple laboratory operations within a region. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. MINIMUM QUALIFICATIONS Candidate profile: MBBS, MD Pathology with minimum 10+ yrs of experience with hands-on exposure / experience in managing multi-geography lab operations Proven ability to recruit, train, develop, and coach teams as well as identify and mentor next generation leaders in a multi-location services business Proven management skills including budgeting, labour analysis, and cost management in a multi-location services business Exposure to NABL, CAP, ISO Accreditations and Continuous process Improvement methodologies (e.g., Lean Six Sigma, TQM)
