L3 UCCE and Release Management

Role: L3 UCCE support and Release Management

Exp: 10+ Years

Location: Remote

JD:

• Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms.
• Basic Cisco ICM/CCMP/CVP/CUIC & troubleshooting.
• MACD creation knowledge in Cisco UCCE & IPT platforms.
• Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process.
• Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices.
• Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools
• Have clear understanding on Telecom infrastructure protocols like ISDN and analogy signalling.
• Should be ready to work in 24/7 business support environment
• Should be having experience on Cisco Voice platform.
• Should be having work experience on CUCM/UCCE/UCCH/CVP platforms
• Should have strong verbal & written communication skills
• Work & Coordinate with Third Party Providers to assist in Problem resolution of telecommunication Problems & OEMs for incident resolution.
• Performs advanced remote/on site troubleshooting activities encompassing system design issues, upgrade plans, creation of technical product documentation, up gradation & site coordination.
• Act as a point of contact for all service delivery issues/ pending work/ escalations
• Provide team support and process improvements through individual contributions
• Maintain and Update Knowledge Base and documentation & Initiate and implement processes improvements.
• Excellent communication and conversation skills (Verbal and Written), Strong analytical and problem solving skills.
• UCCE or PCCE Email & Voice communication skills & teamwork. Power point presenation/preparation and should be good in excel related Analytics.
• 8-12 years of experience in Cisco UC, UCCE, Voice gateway, call management, Webex, CVP, VMware, patch management, release management