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L3 Technical Support Engineer

L3 Technical Support Engineer

Luxoft

5 - 8 years

11 - 16 Lacs

Bengaluru

Posted:3 months ago| Platform:

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Skills Required

kubernetes docker java it systems jenkins jsp hibernate sql ansible microservices spring jms technical support git spring mvc j2ee web services xml j2ee shell scripting teamcity html rest oracle root cause analysis javascript spring boot pega itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project description
Enterprise-wide system for a top-tier investment bank serving as a golden source of reference information about Clients - Client lifecycle Management and Counterparty Management. KYC and Regulatory requirements maintenance as well in the scope.Functions are landing, processing, storing, and distribution of information within multiple layers as per complex Enterprise application architecture. Channels are UI, Web services, Files, JMS.

Methodology is Agile (Scrum). Team setupOracle, Java, QA, Analyst, PM.The virtual team is spread throughout Singapore, India, Kyiv, London, and New York. ResponsibilitiesProcess and resolve Production incidents and User Queries (Incidents/Service Requests) Root cause analysis using UI behavior, Specification Documents, and Database Data Analysis, as well as server log outputs Defect tracking Issues Reproducing Workaround proposal (technical & logical) Communication with technical teams and clients, incl. Dev team collaboration on issue resolution Knowledge base Articles creation Reporting creation Future involvement in deployment SkillsMust have Overall, the role requires 4+ years of experience and basic knowledge of IT systems. Experience with Jenkins, Teamcity, SQL, Shell, Git Experience with Ansible, Nice to have Pega, Kubernetes, Docker, ITIL Oracle, Java, dBusJMS, Java Message Service (JMS), REST API, XML OtherLanguagesEnglishC1 Advanced SeniorityRegular

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L3 Technical Support Engineer