Posted:1 week ago| Platform: Linkedin logo

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Full Time

Job Description

L3 Maximo Support Description

  • Provide L3 support for IBM Maximo issues, including performance, technical, functional, and integration problems.
  • Analyze and resolve complex technical issues, identifying root causes and applying longterm fixes.
  • Develop and implement Maximo configurations, automation scripts, escalations, workflows, BIRT reports and custom MBO classes.
  • Handle integration issues with external systems using REST/SOAP APIs, WebSphere, and middleware tools.
  • Collaborate with L1/L2 support teams to review escalated issues and avoid recurring problems.
  • Participate in incident, problem, and change management processes.
  • Work with business stakeholders to understand requirements and translate them into technical solutions.
  • Perform code reviews, ensure adherence to best practices, and maintain technical documentation.
  • Document technical solutions, user guides, and support handover materials.
  • Ensure SLAs are met and support incidents are tracked and resolved using ITSM tools like ServiceNow or Remedy.
  • Development and Modify Oracle Store Procedure, Triggers & Schedules
  • Develop Complex SQL Queries
(ref:hirist.tech)

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