Job
Description
Role:L3 Support Engineer Skills:PowerShell, Bash,VMware, Hyper-V, AWS, Azure, GCP Experience-7+ years Notice period-Immediate to 15-20 Days Location -Mumbai Email on ************* Roles and Responsibilites:- Troubleshoot and diagnose IT infrastructure issues, including network connectivity, server problems, and application errors. Analyse system logs, performance metrics, and other data to identify root causes of problems. Implement solutions to resolve IT incidents, following established procedures and best practices. Document technical issues, resolutions, and workarounds for future reference. Escalate unresolved issues to vendors or senior IT staff when necessary. Assist L1 and L2 support engineers in resolving escalated issues. Participate in the development and implementation of IT documentation, including standard operating procedures (SOPs) and knowledge base articles. Stay up-to-date with the latest IT trends and technologies through ongoing training and certification. Perform routine maintenance tasks on IT infrastructure, ensuring system availability and performance. Assist with IT projects as assigned, including system migrations and upgrades. Maintain a strong understanding of IT security best practices and implement security protocols to protect company data. Communicate effectively with internal and external stakeholders, including end-users, vendors, and IT colleagues. Strong understanding of networking concepts and protocols (TCP/IP, DNS, DHCP). In-depth knowledge of Windows Server administration and troubleshooting. Experience with Active Directory, Group Policy, and user management. Proficiency with scripting languages (e.g., PowerShell, Bash). Experience with virtualization technologies (e.g., VMware, Hyper-V) (desirable). Experience with cloud computing platforms (e.g., AWS, Azure, GCP) (desirable). Show more Show less
