L2 Support Engineer

Job Description

Role Responsibilities Prior technical support experience or proven track record in system administration Experience with Active Directory Management (users/groups, schema knowledge, LDAP, Group Policies, Enterprise Administration) Previous customer support or customer-facing experience with good written and verbal communication skills Strong knowledge of Windows operating systems and networking (TCP/IP, DNS, LDAP, WMI, ASP, DCOM) Knowledge of configuring and maintaining Internet Information Server (IIS) Technical writing skills Ability to define problems, collect data, establish facts, and draw valid conclusions Excellent interpersonal and communication skills (verbal, written, negotiation, and platform communication) Strong people orientation with the ability to resolve issues and achieve customer satisfaction Ability to quickly learn general concepts of technologies used with One Identity products Additional Key Responsibilities Manage service requests and ongoing escalations Collaborate with global support team members Contribute to the Support Portal via Knowledge-Centered Methodology (KCS) Participate in product improvement and demand reduction initiatives Ensure high-quality service delivery for internal and external stakeholders Qualifications Knowledge of and exposure to Microsoft Exchange Familiarity with debugging tools and techniques (e.g., WebEx) Knowledge of VBScript and PowerShell Knowledge of Microsoft SQL Server Exposure to Cloud Technologies (e.g., Federated SSO, Google Apps, Office 365, Microsoft Azure) Exposure to Linux and Unix systems (advantageous) Understanding of Two-Factor Authentication (2FA), RADIUS Knowledge of Remote Desktop Services (RDS) Educated to degree level Flexible to work varied hours About the Company One Identity is a leading IT management software provider Provides solutions for complex IT demands with a strong customer-first approach Offers mentorship, career development, and a collaborative global support team Opportunity to support enterprise clients using One Identity's AD Management products