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1.0 - 4.0 years

5 - 12 Lacs

Chennai

Work from Office

Job Summary We are seeking a Systems Engineer with 1 to 4 years of experience to join our team in the food services domain. The ideal candidate will have expertise in Change LifeCycle Management Incident Management and End User Tools such as Nexthink. This hybrid role requires proficiency in Service Desk Service Now Windows Networking and Desktop Support - Remote. The position operates during the day shift with no travel required. Responsibilities Manage and oversee the Change LifeCycle Management process to ensure smooth transitions and minimal disruptions. Handle Incident Management by promptly addressing and resolving technical issues to maintain service continuity. Utilize End User Tools like Nexthink to monitor and enhance user experience and system performance. Provide support through the Service Desk ensuring timely and effective resolution of user queries and technical problems. Implement and maintain Service Now solutions to streamline IT service management processes. Administer Windows systems ensuring they are secure up-to-date and operating efficiently. Collaborate with networking teams to ensure robust and reliable network connectivity for all users. Deliver remote desktop support to resolve technical issues and improve user productivity. Work closely with the food services domain to understand specific IT needs and tailor solutions accordingly. Contribute to the development and implementation of IT policies and procedures to enhance operational efficiency. Engage in continuous learning to stay updated with the latest technologies and best practices in the industry. Communicate effectively with team members and stakeholders to ensure alignment and understanding of IT initiatives. Support hybrid work model by ensuring seamless integration of remote and on-site IT services. Qualifications Possess strong technical skills in Change LifeCycle Management Incident Management and End User Tools like Nexthink. Demonstrate proficiency in Service Desk operations and Service Now platform. Have a solid understanding of Windows systems and networking principles. Exhibit excellent problem-solving skills and the ability to work independently. Show experience in the food services domain understanding its unique IT requirements. Display strong communication skills and the ability to collaborate with diverse teams. Maintain a proactive approach to learning and adapting to new technologies.

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3.0 - 6.0 years

3 - 4 Lacs

Noida, Greater Noida

Work from Office

Job Title: Service Desk Engineer (L1/L2 Support) Location: Noida Experience: 3 to 6 Years Employment Type: Full-Time Rotational Shift Job Summary: We are seeking a skilled and customer-focused Service Desk Engineer with 3 - 6 years of experience to provide L1/L2 technical support for end users. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and experience supporting international clients. Key Responsibilities: Provide remote and onsite support for desktops, laptops, printers, and mobile devices. Troubleshoot hardware, software, and networking issues across Windows, macOS, and other environments. Support Microsoft technologies including Active Directory, Office 365, Outlook, and Teams . Handle user account creation, permissions, and password resets. Respond to incidents and service requests via phone, email, or ticketing systems (e.g., ServiceNow, Jira). Escalate unresolved issues to higher support tiers (L3 or vendors) when needed. Ensure SLAs and KPIs are met for timely resolution. Maintain asset and knowledge documentation. Provide support for VPN, Citrix, remote desktop, and network access issues . Assist in deployment of patches, updates, and endpoint protection solutions. Required Skills: 3-6 years of experience in IT Service Desk / Technical Support Proficient with Windows 10/11 , Microsoft 365, and troubleshooting tools Good understanding of Active Directory, Group Policy, and remote desktop tools Familiarity with ITIL processes and incident/change management Experience with international customer support is a plus Strong communication and interpersonal skills Certifications (Preferred): ITIL Foundation Microsoft Certified: Modern Desktop Administrator CompTIA A+/N+ or equivalent Why Join Us? Work in a global environment with cutting-edge technologies Career growth and learning opportunities

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3.0 - 7.0 years

5 - 10 Lacs

Bengaluru, Karnataka, India

On-site

Job Description: Job Summary: We are looking for a highly skilled and proactive System Engineer with deep expertise in Linux, Kubernetes, and networking. The role will primarily focus on providing technical solutions, troubleshooting, and ensuring performance and scalability across enterprise systems. You will play a key part in solving architectural challenges related to operating systems, network configurations, and cloud platforms while maintaining a high level of system efficiency. Key Responsibilities: Requirement/Design/Architecture Perform unified data analysis for requirements, monitoring, and evaluations to continuously enhance the system. Propose comprehensive technical approaches to address key architectural issues, especially in operating systems, Kubernetes, and networking configurations. Deployment Design Contribute to the design of deployment strategies for new installations, updates, and upgrades. Ensure deployment designs align with enterprise standards to promote consistency and efficiency. Total Cost of Ownership (TCO) Define test strategies for NFRs and determine hardware and infrastructure requirements that are scalable and cost-effective. Devise resource-efficient infrastructure solutions that optimize performance and cost for the enterprise. Technology Roadmap Identify and implement optimal technology solutions based on current requirements and future roadmaps. Conduct thorough technology evaluations to drive innovation and ensure alignment across product lines. Knowledge Sharing Participates in Communities of Practice (CoPs) to facilitate knowledge sharing across teams. Promote best practices for platform and product usage across different sites, driving consistency in approach. Tooling Strategy Identify and implement optimal tools and strategies for testing and evaluation, accelerating release cycles. Support unified tooling strategies for product evaluation and develop predictive models to assess feature changes. Data Analysis and Feedback Analyze test and site feedback data to identify gaps and suggest improvements across the product portfolio. Required Skills: Linux Expert-level understanding of the Linux kernel, networking, vSwitch, and bridge networks. Proficiency in network connection analysis and using sniffing tools. Real-time troubleshooting skills on production systems. Expertise in profiling tools and techniques in Linux to optimize performance. Kubernetes Expertise in diagnosing and troubleshooting performance issues in Kubernetes hybrid clusters, particularly around networking and shared storage. Windows Basic to intermediate-level knowledge in Windows networking, Open vSwitch, and bridge networks. Familiarity with ETW trace analysis for performance diagnostics in Windows environments.

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2.0 - 7.0 years

2 - 7 Lacs

Mumbai

Work from Office

General Summary: The Technical Support Specialist II is responsible for assisting our partners in diagnosing and resolving a partners Network Related issues or questions. This role works in partnership with cross-functional teams to troubleshoot, resolve, and document issues, getting partners back on track to having a positive experience with our products. Essential Duties & Responsibilities: Provides support to cross-functional teams, with a high attention to detail Research, analysis, and document findings Interact with partners to provide technical support via email, phone, chat, cases, and remote sessions Monitors Network devices, off-site, and critical service failure events Investigates and resolves reported failure incidents, escalating when necessary Acts as first point of contact for escalated support cases for network-related issues Maintains a knowledge base of our products and services and provides high-quality technical support to partners during each interaction Discusses partners' operational challenges and evaluates business data to identify areas of opportunity to help partners optimize their business strategies Identifies and escalates trending issues and potential software/product defects to leadership and development Contributes to written articles for the internal and external knowledge base Identifies and escalates situations requiring urgent attention to the appropriate teams Documents partner interactions, troubleshooting, and results in a clear and concise manner and accurately reports customer feedback to Leadership. Handles assigned support cases Engages in the application of best practices per technical documentation and provides solutions based on the diagnosis of the problem Communicates new release features and improvements to our partners that better their experience Knowledge, Skills, and/or Abilities Required: Ability to work independently on projects and processes with general supervision Ability to adapt and understand new technology/processes as per business requirements Strong customer service skills Strong desire to help our partners and peers Strong written and verbal communication skills Strong sense of ownership and accountability Knowledge and application of Switching, Routing, Network Setup, Firewall (NAT, ACL) Installing, configuring, and troubleshooting L2/L3 Switches, Routers, Wireless Access Points, and Firewalls. Experience in configuring UTM (Unified Threat Management) will be an added advantage. Must have some basic understanding of Network Services, e.g. DHCP Server, DNS, File share, Windows Firewall etc. Must have some basic understanding of Windows Networking. Knowledge of OSI and TCP/IP. Knowledge of virtualization and cloud technology Educational/Vocational/Previous Experience Recommendations: Bachelors degree is required in a related field or equivalent business experience Minimum 2+ years of related experience Network Certification like CCTRS (Cisco Certified Technician Routing and Switching) or CCNA (Cisco Certified Network Associate) or CompTIA Certification on Fortinet or PaloAlto firewall will be an added advantage. Working Conditions: Onsite/ Hybrid

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2.0 - 5.0 years

10 - 14 Lacs

Bengaluru

Work from Office

Project description The team is responsible for development, quality assurance and delivery of all kernels (KMDF) and user (UMDF) level drivers for RAID UEFI, Windows and Linux drivers for the laptops, desktops and workstations that support the RAID solution. As a software engineer in this team, you will work on hardware and software. We are a vertically integrated team spanning from firmware development right up to application layer. As a part of this world class team, you will get an exposure to the fascinating world of RAID. In this role, you will be actively participating in research, concept development and design ideation to create world class software and firmware. Responsibilities Candidate's primary responsibility is developing Windows Drivers for AMD x86 platform products. Candidate will have backup responsibilities of developing Linux Drivers, Application/tools development. Sustain the design, development, integration, testing and deployment of AMD windows solution. Includes cross cultural communication with vendor and customer. Skills Must have Preferably relevant experience of 4 8 years. Advanced programming skills in C/C++ for operating system kernel & systems development Solid understanding and experience with the Windows Network or Storage Driver architecture, WDF & WDM. Good understanding of PCIe, I2C , UFS, NVMe protocols. Good working knowledge of Storport and NDIS miniport driver. Deep Knowledge of Computer Architecture and Windows Kernel Internals. Good understanding of operating systems concepts, data structures, x86-64 architecture. Proficient use of git Python, Shell Scripting, BIOS knowledge an added advantage Ability to work with minimal supervision on more than one task in parallel. Ability to mentor technically and must be a self-starter. Good communication and time management skills Working with geographical teams an added advantage Nice to have Bachelors/master's in engineering. Other Languages EnglishB2 Upper Intermediate Seniority Regular

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3.0 - 7.0 years

3 - 7 Lacs

Hyderabad / Secunderabad, Telangana, Telangana, India

Remote

Role Responsibilities Prior technical support experience or proven track record in system administration Experience with Active Directory Management (users/groups, schema knowledge, LDAP, Group Policies, Enterprise Administration) Previous customer support or customer-facing experience with good written and verbal communication skills Strong knowledge of Windows operating systems and networking (TCP/IP, DNS, LDAP, WMI, ASP, DCOM) Knowledge of configuring and maintaining Internet Information Server (IIS) Technical writing skills Ability to define problems, collect data, establish facts, and draw valid conclusions Excellent interpersonal and communication skills (verbal, written, negotiation, and platform communication) Strong people orientation with the ability to resolve issues and achieve customer satisfaction Ability to quickly learn general concepts of technologies used with One Identity products Additional Key Responsibilities Manage service requests and ongoing escalations Collaborate with global support team members Contribute to the Support Portal via Knowledge-Centered Methodology (KCS) Participate in product improvement and demand reduction initiatives Ensure high-quality service delivery for internal and external stakeholders Qualifications Knowledge of and exposure to Microsoft Exchange Familiarity with debugging tools and techniques (e.g., WebEx) Knowledge of VBScript and PowerShell Knowledge of Microsoft SQL Server Exposure to Cloud Technologies (e.g., Federated SSO, Google Apps, Office 365, Microsoft Azure) Exposure to Linux and Unix systems (advantageous) Understanding of Two-Factor Authentication (2FA), RADIUS Knowledge of Remote Desktop Services (RDS) Educated to degree level Flexible to work varied hours About the Company One Identity is a leading IT management software provider Provides solutions for complex IT demands with a strong customer-first approach Offers mentorship, career development, and a collaborative global support team Opportunity to support enterprise clients using One Identity's AD Management products

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5.0 - 7.0 years

0 Lacs

Noida, Uttar Pradesh, India

On-site

Req ID: 324417 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Systems Integration Senior Specialist - VDI to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). The VDI Systems Integration Advisor is a seasoned professional with a proven track record of relying on their innovation, creativity, technical prowess and leadership skills to deliver robust, efficient and stable solutions to their clients. The Advisor is a resource who has demonstrable experience supporting and managing large enterprise environments. Applicants should be highly-motivated, technology driven, possess strong communications skills, can develop strong cross-group collaboration and is willing to take on the challenge of dealing with ambiguity. Candidate should also have a broad understanding of both server and desktop / application virtualization. - Support complex system configurations and standards for Citrix, VMware and MS HyperV platforms - Assess and implement complex VDI / App Delivery Virtualization projects using various technologies - Develop repeatable standards and implementation processes to ensure product uniformity and quality - Directly interact with clients, account managers, and peers in support of complex VDI/ App Delivery environments - Apply best practices, strategies, methodologies, and approaches to large scale projects - Participate in the update of support documentation - Participate in 24/7 on-call rotation - Participate in the creation of work instructions and knowledge base articles - Participate in the Change Management and other ITIL processes Required Skills: - 5+ years of IT infrastructure technical implementation experience required - Knowledge of storage subsystems. - Server hardware fundamentals - 5+ years engineering experience related to x86 technical offerings such as VMware, Microsoft, and Citrix. - Advanced and proven track record of engineering and supporting highly available Citrix environments involving XenApp and/or XenDesktop. (CCA highly preferred) - Technical Knowledge on VMware product line (vSphere, Horizon View in particular) and, SQL (VCA VMware Certified Associate highly preferred) - In depth direct system engineering experience involving hardware, software and services solutions for x86 Solutions. - Extensive skills with Windows Networking, Active Directory, and profile management. - Networking concepts (TCP/IP, Routing, Firewalls, Network Security) - Thorough understanding of enterprise datacenter technologies including Networking, Security, TCP/IP, SAN and NAS, physical datacenter practices - Accurate ticket documentation of the support request and troubleshooting steps taken - Maintenance of operational systems/resources on customer environment - Demonstrated ability to assess, implement and troubleshoot IT Infrastructure systems and configurations in the designated practice using procedures, scripts, and templates. - Demonstrated engineering expertise (gather requirements, problem solve and recommend) in mid-sized and Fortune 1000 customer environments - Demonstrated ability to achieve high level of Customer Satisfaction on all engineering engagements - Respect deadlines and procedures agreed at team level or with the customer - Ability to listen, learn and improve - Excellent English skills, both written and verbal About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click.

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5.0 - 10.0 years

7 - 14 Lacs

Chennai

Work from Office

Wireless Network Engineer - L3 Support Location: Chennai Shift: Night Shift Experience: 5+ Years Job Summary We are seeking an experienced Wireless Network Engineer to provide L3 escalation support for our client's commercial networking products. This role involves advanced troubleshooting, product testing, and customer issue resolution. Key Responsibilities L3 Technical Support: Handle complex escalations for routers, switches, security appliances, wireless products, and network storage devices Issue Resolution: Replicate and validate customer-reported defects for engineering teams Product Testing: Participate in new product release testing and validation processes Documentation: Review and validate technical documents and knowledge articles Training & Development: Conduct technical training for support staff and partners Field Support: Travel up to 10% for on-site customer support Process Improvement: Analyze customer issues and recommend call avoidance strategies Required Qualifications Technical Skills Certifications: CCNA certified or equivalent networking expertise Networking: Deep understanding of network topologies, design, and implementation Technologies: Expertise in wireless, firewalls, VPN, switches, and network storage Protocols: Advanced knowledge of network and routing protocols Operating Systems: Proficiency in Windows and Linux networking applications Troubleshooting: Strong analytical and problem-solving abilities Ideal Candidate Profile Passionate about networking technology Customer-focused with problem-solving mindset Ability to work independently and in teams Willingness to work night shifts Ready for occasional travel Apply now to join our dynamic technical support team and advance your career in networking technology!

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2.0 - 5.0 years

7 - 11 Lacs

Bengaluru

Work from Office

Req ID: 326519 We are currently seeking a Windows Engineering - Systems Engineer to join our team in Bangalore, Karntaka (IN-KA), India (IN). Responsibilities Work with a global team of highly motivated platform engineers and software developers Participate in full platform product lifecycle for windows based solutionsanalysis, technical design, testing, release, and support. Evaluate and test commercial solutions to help drive Buy vs. Build decisions Engineer and maintain automated Windows builds to support desktop on virtualized and cloud environments Execute performance testing of new desktop and server builds on various virtual and physical platforms Basic Qualifications In-depth knowledge in Windows OS internals including Group Policies, Windows Defender, Windows Networking stack, OS build engineering and deployment Experience engineering, managing and supporting environments involving VDI (Citrix, RDS), and Microsoft Desktop and Server platforms (Windows 10, Win11, Server 2016+) Experience in automation, anomaly detection and predictive analysis Experience with Windows Systems Management and Patch management Technologies (SCCM, MECM, Group Policy and WSUS) Extensive experience with one or more scripting technologiesPowerShell, VBS, SQL, Windows Batch Experience with Windows build engineering, particularly experience with SCCM and MDT Experience in supporting secure infrastructure solutions involving DMZ Environment Preferred Qualifications Enterprise-level Financial Services experience is preferred Team player who is able to work in a fast paced, environment Strong verbal and written communication skills Strong analytical and problem solving skills Experience with public cloud environments (AWS Certified Solutions Architect or equivalent) Strong communication skill and able to work with remote counterparts internally and manage external vendors Familiar with Linux, Middleware, Networks, Storage, Email, Mobile Applications, Voice/Video/Multimedia Systems and Market Data Systems

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15.0 - 20.0 years

17 - 22 Lacs

Hyderabad

Work from Office

Overall 15+ years experience in implementing Complex Global D365 projects Extensive knowledge and experience in architecting, developing, implementing and integrating business solutions built with Dynamics 365 Field Service and Mobile Service Must have design and Solution Definition experience, specifically developing web services and database applications using a variety of technologies, including C#, ASP.NET, Javascript, SQL, and SQL Reporting Services (SSRS) and successfully integrate with D365 CE and F&O Must have lead the design and development for cross functional global team Experience in post implementation support and maintenance Well versed with varied technology stack for D365 implementation , Azure , C# and D365 Good understanding of Microsoft Active Directory, Windows Authentication, Windows Networking, Performance and Security aspects Strong experience in Azure services such as Azure Storage (Blob, Queue, Table), Azure Service Bus, Azure Event Grid, and Azure Cosmos DB. Must have strong communication skills and be comfortable in leasing with stakeholders at all levels C# and Azure Functions to extend Dynamics 365 functionality beyond out-of-the-box capabilities Implementation experience in Work Order and Asset life cycle with contract Agreement routing and schedule optimization algorithm Field Mobile applications with inventory part order reconciliation and inventory return setup

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3.0 - 7.0 years

8 - 12 Lacs

Bengaluru

Work from Office

Job Summary: We are looking for a highly skilled and proactive System Engineer with deep expertise in Linux, Kubernetes, and networking. The role will primarily focus on providing technical solutions, troubleshooting, and ensuring performance and scalability across enterprise systems. You will play a key part in solving architectural challenges related to operating systems, network configurations, and cloud platforms while maintaining a high level of system efficiency. Key Responsibilities: 1. Requirement/Design/Architecture - Perform unified data analysis for requirements, monitoring, and evaluations to continuously enhance the system. - Propose comprehensive technical approaches to address key architectural issues, especially in operating systems, Kubernetes, and networking configurations. 2. Deployment Design - Contribute to the design of deployment strategies for new installations, updates, and upgrades. - Ensure deployment designs align with enterprise standards to promote consistency and efficiency. 3. Total Cost of Ownership (TCO) - Define test strategies for NFRs and determine hardware and infrastructure requirements that are scalable and cost-effective. - Devise resource-efficient infrastructure solutions that optimize performance and cost for the enterprise. 4. Technology Roadmap - Identify and implement optimal technology solutions based on current requirements and future roadmaps. - Conduct thorough technology evaluations to drive innovation and ensure alignment across product lines. 5. Knowledge Sharing - Participates in Communities of Practice (CoPs) to facilitate knowledge sharing across teams. - Promote best practices for platform and product usage across different sites, driving consistency in approach. 6. Tooling Strategy - Identify and implement optimal tools and strategies for testing and evaluation, accelerating release cycles. - Support unified tooling strategies for product evaluation and develop predictive models to assess feature changes. 7. Data Analysis and Feedback - Analyze test and site feedback data to identify gaps and suggest improvements across the product portfolio. Required Skills: Linux - Expert-level understanding of the Linux kernel, networking, vSwitch, and bridge networks. - Proficiency in network connection analysis and using sniffing tools. - Real-time troubleshooting skills on production systems. - Expertise in profiling tools and techniques in Linux to optimize performance. Kubernetes - Expertise in diagnosing and troubleshooting performance issues in Kubernetes hybrid clusters, particularly around networking and shared storage. Windows - Basic to intermediate-level knowledge in Windows networking, Open vSwitch, and bridge networks. - Familiarity with ETW trace analysis for performance diagnostics in Windows environments.

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