Posted:None|
Platform:
Work from Office
Full Time
Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.
Position Description: The role will mainly focus on the functional & technical support of in-scope applications, monitoring, troubleshooting, resolving and communicating the production events to end users and stakeholders.The event can be of various types and nature, ranging from simple application error or infrastructure issues related to Database or server crash.Provide technical support by ensuring the smooth execution of batches, delivering the production change; manage incidents and problems within the in-scope applications. The Production Support Analyst is expected to work with global teams.
1. Participate in release cycles for functional validation on staging/pre-prod/prod environment.
2. Review release and coordinate around deployment/post release checks, do communication.3. Liaises with the Development teams to ensure enhancements and bug fixes are prioritized.4. Participates in regular and required DRP and BCP exercises.5. Coordinate with Infra teams on patching & upgradation of servers and post checks.
1. Good technical knowledge and hands on experience in selenium or Tosca.
2. Ready to work as individual contributor in the team.3. Good knowledge on testing concepts and on different test management and defect tracking tools.4. Preferably insurance P&C domain knowledge
CGI
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