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Swits Digital
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L2 Openshift Support Engineer

L2 Openshift Support Engineer

Swits Digital

3 - 6 years

3 - 6 Lacs

noida

Posted:1 week ago| Platform:

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Skills Required

patch management ubuntu rca automation git networking gcp incident management rhel technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking an experienced

OpenShift L2 Support Engineer

to provide technical support, maintenance, and operational management of

OpenShift Container Platform (OCP)

environments. The ideal candidate will have strong expertise in

Linux administration

containerization

, and

Kubernetes/OpenShift troubleshooting

, ensuring high availability and performance of containerized applications.

Key Responsibilities:

Provide
L2-level support
for OpenShift Container Platform (OCP) clusters.
Troubleshoot and resolve issues related to
pods, deployments, nodes, networking, and storage
.
Monitor and maintain
cluster health, performance, and availability
.
Perform
OpenShift upgrades, patch management, and routine cluster maintenance
.
Collaborate with
L1/L3 teams
and application teams to analyze and resolve issues.
Document
Standard Operating Procedures (SOPs)
, troubleshooting guides, and known issues.
Participate in
incident management
,
root cause analysis (RCA)
, and service improvement initiatives.

Required Skills & Qualifications:

3-6 years
of experience in
IT Infrastructure / Support roles
.
2+ years
of hands-on experience in
OpenShift / Kubernetes
administration.
Strong
Linux administration (RHEL, CentOS, or Ubuntu)
skills.
Knowledge of
containerization tools
such as Docker or Podman.
Familiarity with
CI/CD tools
like Jenkins, Git, and Ansible.
Experience in
networking and storage troubleshooting
.
Strong problem-solving and analytical skills with good communication abilities.

Good to Have:

Red Hat OpenShift certifications (OCP, OCS)
preferred.
Experience with
monitoring and observability tools
such as Prometheus, Grafana, or ELK.
Exposure to
cloud-native environments
(AWS, Azure, GCP).
Basic understanding of
automation and scripting
for cluster management.

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