L2 IPT Engineer

Servion

4 - 8 years

0 Lacs

chennai

Posted:2 weeks ago| Platform:

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Skills Required

ip telephony voice gateways cucm cisco ip telephony cube ucce cisco voip call manager ipt cisco unified communications

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description:

Call Manager Administration: Managing Cisco Unified Communications Manager (CUCM), including provisioning users, phones, and extensions.
Voice Troubleshooting: Diagnosing issues with call quality, registration failures, codec mismatches, and SIP/H.323 signaling.
Unity Connection & Voicemail: Configuring voicemail profiles, templates, and auto attendants.
Dial Plan Management: Handling route patterns, translation rules, and digit manipulation.
Extension Mobility & CTI: Supporting features like Extension Mobility, CTI integrations, and softphone setups.
Phone Templates & Firmware: Managing phone button templates, soft key layouts, and firmware upgrades etc.

Operational & Support Skills

MACD Execution: Performing Moves, Adds, Changes, and Deletes for users and devices.
Ticket Resolution: Handling escalated tickets from Level 1, performing root cause analysis, and documenting fixes.
Monitoring Tools: Using tools like RTMT, Cisco Prime, or third-party platforms for performance and fault monitoring.
Change Management: Participating in scheduled maintenance, upgrades, and patching activities.

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