Job
Description
Provide Level 2 support for clinical systems, resolving incidents, service requests, and escalations from L1 teams. Troubleshoot application issues, perform root cause analysis, and ensure resolution within agreed SLAs. Support users (clinical and administrative) with application usage, configurations, and minor enhancements. Coordinate with vendors and technical teams for complex problem resolution. Document solutions, contribute to knowledge base articles, and provide training where needed. Support system updates, patches, and validation activities under IT governance. Ensure compliance with healthcare regulations and data privacy standards. Desired Knowledge (Hands-on experience with some of the following): Insignia / Intellirad PACS (Picture Archiving and Communication System) IMS Maxims (Electronic Diagnosis Orders Patient Administration Systems) Magentus RIS (Radiology Information System) Medilogik EMS (Clinical Cardiology Reporting Solutions) CIMAR (Cloud-based Medical Image Exchange Platform) iQemo (Oncology Treatment Workflow Solution) IEP (Image Exchange Portal) eRS (Electronic Referral System) Ideal Candidate Profile: 4 plus years of experience in Level 2 application support within a healthcare / clinical systems environment. Strong analytical and troubleshooting skills for healthcare IT systems. Good understanding of clinical workflows in radiology, oncology, and patient referrals. Familiarity with PACS, RIS, and EHR integrations. Experience with ITSM tools (e.g., ServiceNow, Jira) for incident request management. Knowledge of healthcare compliance standards (e.g., GxP, Data Privacy) is desirable. Excellent communication skills with a customer-centric approach. Ability to work collaboratively in a multi-stakeholder environment. Preferred Qualifications: Bachelor s degree in Life Sciences, Computer Science, Health Informatics, or related field. ITIL Foundation certification (optional but good to have). Basic understanding of DICOM, HL7 (advantageous but not mandatory). Provide Level 2 support for clinical systems, resolving incidents, service requests, and escalations from L1 teams. Troubleshoot application issues, perform root cause analysis, and ensure resolution within agreed SLAs. Support users (clinical and administrative) with application usage, configurations, and minor enhancements. Coordinate with vendors and technical teams for complex problem resolution. Document solutions, contribute to knowledge base articles, and provide training where needed. Support system updates, patches, and validation activities under IT governance. Ensure compliance with healthcare regulations and data privacy standards. Desired Knowledge (Hands-on experience with some of the following): Insignia / Intellirad PACS (Picture Archiving and Communication System) IMS Maxims (Electronic Diagnosis Orders Patient Administration Systems) Magentus RIS (Radiology Information System) Medilogik EMS (Clinical Cardiology Reporting Solutions) CIMAR (Cloud-based Medical Image Exchange Platform) iQemo (Oncology Treatment Workflow Solution) IEP (Image Exchange Portal) eRS (Electronic Referral System) Ideal Candidate Profile: 4 plus years of experience in Level 2 application support within a healthcare / clinical systems environment. Strong analytical and troubleshooting skills for healthcare IT systems. Good understanding of clinical workflows in radiology, oncology, and patient referrals. Familiarity with PACS, RIS, and EHR integrations. Experience with ITSM tools (e.g., ServiceNow, Jira) for incident request management. Knowledge of healthcare compliance standards (e.g., GxP, Data Privacy) is desirable. Excellent communication skills with a customer-centric approach. Ability to work collaboratively in a multi-stakeholder environment. Preferred Qualifications: Bachelor s degree in Life Sciences, Computer Science, Health Informatics, or related field. ITIL Foundation certification (optional but good to have). Basic understanding of DICOM, HL7 (advantageous but not mandatory).
