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Quantique Metadata
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L1 Te ical Support Engineer Entry Level

L1 Te ical Support Engineer Entry Level

Quantique Metadata

0 - 1 years

|

2 - 3 Lacs

Posted:5 days ago| Platform:

Apply

Skills Required

computer science ms sql interpersonal skills networking analytical debugging application architecture jira technical support customer interaction

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Technical Support:
- Act as the first point of contact for clients reporting technical issues.
- Provide prompt and professional support via phone, email, or chat.
- Troubleshoot application errors, database queries, and API-related issues.
Issue Escalation & Documentation:
- Escalate unresolved or complex issues to the L2 or relevant teams with detailed documentation.
- Maintain accurate records of incidents and resolutions in the ticketing system.
Customer Interaction:
- Build and maintain strong relationships with clients by ensuring their concerns are addressed in a timely manner.
- Provide up and guidance throughout the resolution process

Required Skills and Qualifications

Education:
- Bachelors degree in Computer Science, or a related field (preferred).
Experience:
- 0 - 1 year of experience in a technical support role.
- Hands-on experience with MS SQL (writing queries, troubleshooting, basic database management).
- Practical knowledge of using Postman for API testing and debugging.
Technical Proficiency:
- Basic understanding of networking and application architecture.
- Familiarity with ticketing tools like Jira, Zendesk, or similar systems.
Soft Skills:
- Strong problem-solving and analytical abilities.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple priorities.

Location: Thane

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