L1 NETWORK Engineer (Work from office) CV has to be sent with covering letter to hradmin@iqmatrix-solutions.com

L1 Network Technician
Hours: Monday to Friday 9 AM - 5:30 PM (UK time) Or Monday to Friday Start time: 07:00 am, End time: 03:30 pm (UK time) Or Monday to Friday Start time: 10:30 am, End time: 07:00 pm (UK time) Or Tuesday to Saturday Start time: 09:00 am, End time: 05:30 pm (UK time) Or Sunday to Thursday Start time: 09:00 am, End time: 05:30 pm (UK time) Overall purpose of the job: • Dealing with broadband technical incidents and providing a high level of customer support and service. Key responsibilities for this job: • Troubleshooting xDSL incidents and achieving efficient resolution for our customers. • Driving fault resolution to ensure SLA’s are achieved. • Ensuring all incidents are handled effectively in accordance with our processes. • Configuring and testing routers and modems. • Driving resolution of escalated/aged incidents. • Handling customer queries and support issues using our ticketing system. • Maintaining professional working relationships with customers, suppliers, and work colleagues. • Performing other 1st line triage • Performing other duties as assigned. Knowledge and experience required: • Excellent verbal and written communication skills. • Demonstrable understanding of xDSL / Broadband technologies and protocols. • Understanding of basic networking including IP, DHCP, DNS. • Experience with enterprise grade routers and/or modems. • Understanding of basic logging and alerting principles Desirable knowledge and experience: • Cisco CCNA or Juniper JNCIA certification. • Understanding of basic WiFi networking principles. • Experience working with cellular networks