L1 Helpdesk - GO/JC/192/2025

Job Description

Job Description Job title: L1 Helpdesk (Contractual Role) Location: Ghansoli, Navi Mumbai Candidate Specification Candidate should have 4 – 8 years of work experience and expertise in L1 helpdesk, Azure, intune, zScalar , Active Directory management, unlocking, application support, password reset. Azure Certifications is a plus. Job Description MCSE, CCNA, or similar certifications desirable. Expertise in helpdesk, Active Directory management, unlocking applications. Hand on experience in application support, password reset. Microsoft Windows Server & AD (Active Directory) troubleshoot, maintain and administer VMware troubleshooting and administration Managing the DR environments and taking part in DR test exercises Adherence to ISO 9001:2008, ISO 27001, Policies & Procedures Ability to demonstrate experience of AD (Active Directory, ADFS, Group Policy management, etc.) Customer-centric Career Experience And Excellent Time Management Skills. Ability to work within customer focused team Take ownership of customer issues reported and see problems through to resolution. Troubleshoot and resolve issues through sharing best practices and direct resolution. Excellent written and verbal communication and effective organizational and multi-tasking skills. Proven ability to quickly learn new technical domains and train others. Should be flexible to work in an operational environment, rotational shifts and on-call schedule. Skills Required RoleL1 Helpdesk Industry TypeIT/ Computers - Software Functional AreaITES/BPO/Customer Service Required Education B E Employment TypeFull Time, Permanent Key Skills ACTIVEDIRECTORY AZURE HELPDESK Other Information Job CodeGO/JC/192/2025 Recruiter NameAckshaya Show more Show less