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L1 EDI Trainee – Technical Support

0 years

0 Lacs

Goa

Posted:2 weeks ago| Platform: GlassDoor logo

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Skills Required

support data monitoring trading transactions processing transmission documentation ftp xml communication service technology training collaborative

Work Mode

On-site

Job Type

Part Time

Job Description

Job Summary:
We are looking for a motivated and detail-oriented EDI (Electronic Data Interchange) Trainee – Level 1 Technical Support professional to join our team. You will be responsible for assisting in the monitoring, support, and resolution of EDI-related issues, working closely with internal teams and external trading partners.

Key Responsibilities:
  • Monitor EDI transactions and daily processing queues.
  • Identify, log, and escalate EDI transmission issues to L2 support when required.
  • Assist in resolving basic EDI errors related to document transmission (e.g., 850, 810, 856, etc.).
  • Communicate with clients or trading partners regarding basic transmission issues.
  • Maintain documentation of issues, solutions, and processes.
  • Coordinate with internal teams to ensure timely resolution of EDI-related issues.
  • Learn and adapt to different EDI tools, platforms, and protocols (FTP, AS2, VAN, etc.).

Required Skills:
  • Basic understanding of EDI and data formats like X12, EDIFACT (preferred but not mandatory).
  • Familiarity with XML/CSV/Flat Files.
  • Good analytical and problem-solving skills.
  • Excellent communication and customer service skills.
  • Willingness to work in rotational shifts or on-call support as needed.

Eligibility & Qualifications:
  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Quick learner with interest in EDI/technical support.
  • Prior internship or exposure to technical/customer support is a plus.

What We Offer:
  • Training and mentorship in EDI and technical support.
  • Opportunity to grow into L2/L3 roles.
  • Collaborative and inclusive work culture.

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