RPA L1 Support

Job Description

Job Title: RPA L1 Support Location: Goa Job Type: Full-Time Experience: 1–3 years (Freshers can also apply) Job Summary: We are seeking a proactive and detail-oriented RPA L1 Support Engineer to monitor, troubleshoot, and resolve Level 1 issues related to our Robotic Process Automation (RPA) bots and workflows. This role involves providing first-line support, escalating issues as required, and ensuring timely resolutions to maintain smooth business operations. Key Responsibilities: Monitor RPA bots and processes to ensure seamless, uninterrupted operations. Perform initial analysis, diagnosis, and resolution of RPA-related incidents and alerts. Log incidents with complete details in the ticketing system. Escalate complex issues to L2/L3 support or development teams as per SOPs. Restart failed bots and validate logs to identify root causes. Maintain clear documentation for frequent issues and resolutions in the knowledge base. Generate and review performance and error reports for continuous improvement. Ensure all support activities comply with defined SLA timelines. Coordinate with business users and IT teams for issue resolution and smooth functioning. Required Skills: Basic understanding of RPA platforms such as UiPath , Automation Anywhere , etc. Familiarity with ticketing systems like ServiceNow , JIRA , or Freshdesk . Strong troubleshooting and analytical skills. Good verbal and written communication skills. Willingness to work in rotational shifts or on-call support, if required.