L1 Active Directory Engineer

The Active Directory L1 Engineer will be responsible for providing first-level support, monitoring, and basic administration of Active Directory services. This role involves handling user account management, password resets, group policies, security permissions, and troubleshooting basic Active Directory-related issues. The L1 engineer will escalate complex issues to L2/L3 teams as required.

Key Responsibilities:

• User & Group Management

• Create, modify, and disable Active Directory user accounts.
• Manage group memberships, distribution lists, and organizational units (OUs).
• Handle password resets and account unlocks.

• Access & Security

• Assign and modify file/folder permissions based on user requests.
• Ensure compliance with access control policies.
• Monitor failed login attempts and escalate security-related incidents.

• Monitoring & Troubleshooting

• Monitor AD health and replication status using basic tools.
• Troubleshoot login and authentication issues.
• Escalate critical or recurring issues to L2/L3 support.

• Support & Documentation

• Respond to tickets within SLA for AD-related requests/issues.
• Maintain documentation of procedures and troubleshooting steps.
• Assist in onboarding/offboarding processes for employees.

• Coordination

• Work with IT Helpdesk for end-user support.
• Collaborate with senior engineers for patching, upgrades, and policy changes.
  

Required Skills & Knowledge:

• Basic understanding of

  Active Directory architecture

  (domains, forests, OUs, GPOs).
• Knowledge of

  Windows Server administration (2012/2016/2019/2022)

  basics.
• Familiarity with

  user provisioning and access management

  processes.
• Basic understanding of

  DNS, DHCP, and authentication protocols (Kerberos/NTLM)

  .
• Hands-on experience with

  Active Directory Users and Computers (ADUC)

  console.
• Strong troubleshooting and problem-solving skills.
• Good communication and customer service skills.

Educational & Experience Requirements:

• Bachelor’s degree in Computer Science, IT, or related field (or equivalent work experience).
• 0–2 years of experience in IT support (Active Directory/Windows environment preferred).
• Microsoft certifications (e.g.,

  MTA, MCSA, or Azure AD basics

  ) are a plus