Company Description ESPL (Eduplex Solutions Pvt Ltd) is a company focused on projects & consulting, application & tools development, and innovative education solutions. With verticals including IT & ITes Projects, CCTV & Surveillance Solutions, Tools Development, and Education, the company aims to make a difference in the dynamic world of business. ESPL is an ISO 9001:2015 & ISO 27001:2013 certified organization. Role Description This is a contract role for an L1 Support Engineer at ESPL. The Support Engineer will be responsible for troubleshooting technical issues, providing technical support to customers, and ensuring seamless operation of operational systems. This role is located in Muscat and requires on-site presence . L1 – Hardware, OS, and backup & restoration Management & Load Balancer. Qualifications Troubleshooting and Technical Support skills Experience in Customer Support and Customer Service Knowledge of Operating Systems Strong problem-solving and communication skills Ability to work effectively in a team environment Relevant certifications or degrees in IT or related fields Good Communication (written / Oral) Knowledge / expertise on Infrastructure Management – Windows/Linux administration Technical certifications like MCP/SA/ RHCE etc. Specific experience with Storage (e.g. SAN, NAS) and Backup (e.g. Network, Tape libraries) technologies – Have experience on File base cluster system, Middleware like JBOOS, Redhat, Have experience on Managing Database. RAC Architecture Willing to work in 24X7 environment. Should have worked in 1 similar project as L1 Minimum Experience (Yrs.): 2 Years Show more Show less
The Active Directory L1 Engineer will be responsible for providing first-level support, monitoring, and basic administration of Active Directory services. This role involves handling user account management, password resets, group policies, security permissions, and troubleshooting basic Active Directory-related issues. The L1 engineer will escalate complex issues to L2/L3 teams as required. Key Responsibilities: User & Group Management Create, modify, and disable Active Directory user accounts. Manage group memberships, distribution lists, and organizational units (OUs). Handle password resets and account unlocks. Access & Security Assign and modify file/folder permissions based on user requests. Ensure compliance with access control policies. Monitor failed login attempts and escalate security-related incidents. Monitoring & Troubleshooting Monitor AD health and replication status using basic tools. Troubleshoot login and authentication issues. Escalate critical or recurring issues to L2/L3 support. Support & Documentation Respond to tickets within SLA for AD-related requests/issues. Maintain documentation of procedures and troubleshooting steps. Assist in onboarding/offboarding processes for employees. Coordination Work with IT Helpdesk for end-user support. Collaborate with senior engineers for patching, upgrades, and policy changes. Required Skills & Knowledge: Basic understanding of Active Directory architecture (domains, forests, OUs, GPOs). Knowledge of Windows Server administration (2012/2016/2019/2022) basics. Familiarity with user provisioning and access management processes. Basic understanding of DNS, DHCP, and authentication protocols (Kerberos/NTLM) . Hands-on experience with Active Directory Users and Computers (ADUC) console. Strong troubleshooting and problem-solving skills. Good communication and customer service skills. Educational & Experience Requirements: Bachelor’s degree in Computer Science, IT, or related field (or equivalent work experience). 0–2 years of experience in IT support (Active Directory/Windows environment preferred). Microsoft certifications (e.g., MTA, MCSA, or Azure AD basics ) are a plus
Company Description ESPL (Eduplex Solutions Pvt Ltd) offers a diverse range of services, including IT and IT-enabled projects, CCTV and surveillance solutions, tools development, and educational innovations. The company is dedicated to creating impactful solutions in the dynamic landscape of modern business. Proudly certified under ISO 9001:2015 and ISO 27001:2013 standards, ESPL prioritizes quality, security, and innovation in all its endeavors. Role Description This is a full-time, on-site role based in the Greater Kolkata Area. The Technical Team Lead will be responsible for leading and managing teams, overseeing software development projects, troubleshooting technical issues, and ensuring project goals are met effectively. The individual will also collaborate with cross-functional teams, guide project progress, and facilitate clear communication to achieve successful outcomes. Qualifications Strong proficiency in Team Management and Team Leadership to guide and support diverse members Experience in Troubleshooting and Software Development for solving complex technical issues and building solutions Expertise in Project Management to oversee project timelines, resource allocation, and deliverables Strong analytical and problem-solving skills Excellent communication and organizational abilities Bachelor's degree in Computer Science, Information Technology, or a related field Experience in an on-site team leadership role is preferred Relevant Experience Required: Relevant Experience Required: 5+ Years Expertise in development in C# and .NET Framework 4.8 Experience with WinForms application development. Strong knowledge and practical experience with Infragistics controls for UI-rich desktop applications. Proficiency in Active Reports for building dynamic and complex reporting solutions. Solid understanding of SQL Server including sql query, stored procedures, triggers. Strong debugging, problem-solving, and performance tuning skills. Excellent communication skills for effective collaboration with US based team/client
Company Description ESPL (Eduplex Solutions Pvt Ltd) offers a diverse range of services, including IT and IT-enabled projects, CCTV and surveillance solutions, tools development, and educational innovations. The company is dedicated to creating impactful solutions in the dynamic landscape of modern business. Proudly certified under ISO 9001:2015 and ISO 27001:2013 standards, ESPL prioritizes quality, security, and innovation in all its endeavors. Role Description This is a full-time, on-site role based in the Greater Kolkata Area. The Technical Team Lead will be responsible for leading and managing teams, overseeing software development projects, troubleshooting technical issues, and ensuring project goals are met effectively. The individual will also collaborate with cross-functional teams, guide project progress, and facilitate clear communication to achieve successful outcomes. Qualifications Strong proficiency in Team Management and Team Leadership to guide and support diverse members Experience in Troubleshooting and Software Development for solving complex technical issues and building solutions Expertise in Project Management to oversee project timelines, resource allocation, and deliverables Strong analytical and problem-solving skills Excellent communication and organizational abilities Bachelor's degree in Computer Science, Information Technology, or a related field Experience in an on-site team leadership role is preferred Relevant Experience Required: 10+ Years Hands-on expertise in development in C# and .NET Framework 4.8 Proven experience with WinForms application development. Strong knowledge and practical experience with Infragistics controls for UI-rich desktop applications. Proficiency in Active Reports for building dynamic and complex reporting solutions. Solid understanding of SQL Server including query optimization, stored procedures, and database design. Strong debugging, problem-solving, and performance tuning skills. Excellent communication skills for effective collaboration with US based team/client