L 1 Support Engineer

Corepeelers

0 - 1 years

2 - 3 Lacs

navi mumbai

Posted:1 hour ago| Platform:

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Skills Required

l1 support tcp sql database first level troubleshooting itil framework windows server wan vpn linux server airport op networking -lan

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position:

L1 Engineer

Role & responsibilities

rovide
first-level technical support
for airport IT systems, servers, and applications.
Monitor system health, logs, and alerts to ensure continuous availability of applications.
Handle
incidents, service requests, and routine checks
as per SLA.
Escalate issues to L2/L3 support teams when required, while ensuring timely updates to stakeholders.
Support application and infrastructure teams during
deployments, upgrades, and maintenance windows
.
Assist in troubleshooting issues related to
network, database, and middleware components
.
Maintain
documentation of incidents, resolutions, and daily reports
.
Ensure adherence to
airport safety, compliance, and ITIL processes
.
Provide end-user support for airport operations staff, ensuring minimal disruption to services.

Preferred candidate profile

Good understanding of
Linux/Windows administration
.
Familiarity with
databases (Oracle/MySQL/SQL Server)
for basic queries and checks.
Basic knowledge of
networking concepts (TCP/IP, LAN, WAN, VPN, firewalls)
.
Exposure to
airport applications (AODB, RMS, FIDS, CUPPS, CUTE)
is an advantage.
Ability to monitor applications and perform
first-level troubleshooting
.
Strong problem-solving skills with attention to detail.
Good communication and coordination skills to interact with airport staff and vendors.

Qualifications

Bachelors degree / Diploma in Computer Science, IT, Electronics, or related field.
13 years of relevant IT support experience (fresh graduates with strong fundamentals may be considered).
Knowledge of
ITIL process framework
preferred.
Willingness to work in
shifts (24x7 support environment)
at the airport site.

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