0.0 - 1.0 years

2 - 3 Lacs

navi mumbai

Work from Office

Job Description L1 Engineer (Airport Site) Position: Level-1 Engineer (Airport IT Systems) Location: Airport Site Experience: Min 6 months (Freshers with good technical knowledge can also apply) Employment Type: Full-time / On-site We are looking for a dedicated and proactive L1 Engineer to provide onsite IT support for Airport IT Systems . The role involves day-to-day monitoring, incident handling, ensure smooth functioning of mission-critical airport operations such as the Airport Operational Database (AODB), Resource Management System (RMS), and Flight Information Display System (FIDS) . Role & responsibilities rovide first-level technical support for airport IT systems, servers, and applications. Monitor system health, logs, and alerts to ensure continuous availability of applications. Handle incidents, service requests, and routine checks as per SLA. Escalate issues to L2/L3 support teams when required, while ensuring timely updates to stakeholders. Support application and infrastructure teams during deployments, upgrades, and maintenance windows . Assist in troubleshooting issues related to network, database, and middleware components . Maintain documentation of incidents, resolutions, and daily reports . Ensure adherence to airport safety, compliance, and ITIL processes . Provide end-user support for airport operations staff, ensuring minimal disruption to services. Preferred candidate profile Good understanding of Linux/Windows administration . Familiarity with databases (Oracle/MySQL/SQL Server) for basic queries and checks. Basic knowledge of networking concepts (TCP/IP, LAN, WAN, VPN, firewalls) . Exposure to airport applications (AODB, RMS, FIDS, CUPPS, CUTE) is an advantage. Ability to monitor applications and perform first-level troubleshooting . Strong problem-solving skills with attention to detail. Good communication and coordination skills to interact with airport staff and vendors. Qualifications Bachelors degree / Diploma in Computer Science, IT, Electronics, or related field. 13 years of relevant IT support experience (fresh graduates with strong fundamentals may be considered). Knowledge of ITIL process framework preferred. Willingness to work in shifts (24x7 support environment) at the airport site.

Posted 3 hours ago

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