KPN Fresh hiring Store Manager & Store Supervisor For Kochi/Cochin

Role & responsibilities:

1) STORE MANAGER

A)Store Operations Management

• Oversee day-to-day store functions including opening/closing procedures, cleanliness, safety, and orderliness.
• Ensure shelves are stocked, inventory is accurate, and products are well-displayed.

B) Staff Management

• Recruit, train, supervise, and schedule store employees (cashiers, stockers, supervisors, etc.).
• Motivate and manage performance, discipline when necessary.
• Ensure compliance with labor laws and company policies.
  

C) Inventory and Stock Control

• Monitor stock levels and reorder products as needed.
• Coordinate with suppliers and vendors to ensure timely deliveries.
• Minimize shrinkage (theft, damage, loss).
  

D) Customer Service

• Ensure high levels of customer satisfaction through excellent service.
• Resolve complaints and handle escalations professionally.
• Implement customer service strategies and staff training.
  

E) Sales and Profitability

• Achieve sales targets and control operational costs to maximize profit.
• Analyze sales data, identify trends, and adapt store layout or promotions accordingly.
• Implement pricing strategies and promotional campaigns.
  

F)

• Ensure the store complies with health, safety, hygiene, and legal regulations.
• Conduct audits and risk assessments regularly.
  

G)

• Prepare sales, inventory, and performance reports.
• Communicate with upper management on store performance, needs, and concerns.
• Coordinate with marketing, logistics, and finance departments.

2) STORE SUPERVISOR

A) Team Supervision

• Supervise front-line staff (cashiers, stockers, floor assistants).
• Assign daily tasks and ensure duties are performed efficiently.
• Monitor employee attendance and behavior.
• Train and guide new or junior staff.
  

B)

• Ensure products are properly stocked, displayed, and labeled.
• Monitor cleanliness, organization, and safety on the sales floor.
• Support the replenishment of stock and proper product rotation (FIFO).
  

C)

• Handle customer inquiries and complaints on the floor.
• Ensure staff are delivering a high standard of customer service.
• Step in to resolve service issues when escalated.
  

D)

• Assist with implementing promotions and visual merchandising.
• Encourage upselling and cross-selling by staff.
• Monitor sales performance and suggest improvements to the manager.
  

E)

• Oversee cashier counters to ensure accuracy and speed.
• Handle discrepancies, refunds, or authorizations as needed.
• Ensure end-of-day cash reconciliation is accurate (if delegated).
  

F)

• Monitor for theft, damage, or suspicious behavior.
• Support shrinkage control and ensure staff follow loss prevention protocols.
  

G)

• Report issues, incidents, or performance concerns to the Store Manager.
• Help with inventory counts and audits when required.
• Communicate promotions, changes, or updates to the team.

Preferred candidate profile:

• Education: Graduate / Minimum 12th Pass

• Experience: Minimum 4+ years

  based on role as store Manager or Store Supervisor

• Age Limit: Up to 35 years

• Gender: Open to both Male & Female candidates

• Languages Required: English - Hindi Or English - Malayalam

• Job Type: Full-time

• Industry: Retail/QSR/Hospitality