Key Accounts Manager

Job Opening: Key Account Manager (KAM)

Location:

Key Account Manager (KAM)

Key Responsibilities:

• Ensure implementation of all operational and non-operational processes and strategies as per customer and business requirements.
  
• Evaluate KPIs as per the contract and monitor overall process performance.
  
• Drive strategic improvements and action plans in areas identified for enhancement.
  
• Monitor customer complaint resolutions and focus on improving customer satisfaction.
  
• Review service levels, processes, and procedures; identify improvement areas and implement action plans.
  
• Track direct and indirect costs associated with assigned responsibilities.
  
• Lead and manage all employees at the site, ensuring discipline and performance alignment.
  
• Handle critical IR issues and resolve disputes in a timely manner.
  
• Monitor and review individual performance as per KRAs, and support performance improvement plans.
  
• Review BA performance monthly and take corrective actions for deficiencies.
  
• Supervise production line feed operations based on the customer's production plan.
  
• Oversee daily issuance and delivery of materials to the production line.
  
• Ensure FIFO and FEFO systems are strictly followed.
  
• Drive audit activities for VDA 6.3, ISO 9001, EMS, EnMS, QMS, etc.
  
• Promote awareness of customer requirements using a process approach and risk-based thinking.
  
• Conduct Management Review Meetings (MRMs) with customers and internal teams.
  
• Monitor compliance with statutory and legal requirements at the site.
  
• Support leadership development within relevant roles and drive employee engagement to maintain high morale.
  
• Ensure that SOPs and Work Instructions are followed by the entire team.
  
• Ensure the Quality Management System (QMS) achieves its intended results.
  

Candidate Requirements:

• Preference for candidates with

  store experience and a production-based background

  .
• Prior experience in the

  rubber or refinery industry

  will be a strong advantage.

• Accommodation is not provided

  .

• CTC will include a variable component

  .

Interested candidates