Key Accounts Manager

About Toll Group At Toll, we are more than just a logistics company - we are the movers of businesses that drive the world forward. With a dedicated team of 16,000 members, we excel in solving logistics, transport, and supply chain challenges of any scale. Over the past 130 years, we have been steadfast in supporting our customers. Today, our reach extends to over 20,000 customers globally, operating from 500 sites across 27 markets with a forwarding network spanning 150 countries. Proudly a part of Japan Post, visit www.tollgroup.com for more information. About Toll Asia Logistics Join our team at Global Logistics and be part of our expansion across Asia. With a commitment to progress, we contribute to a crucial industry that sustains global communities by keeping them active, mobile, and prosperous. Our dedication to being the premier logistics partner for our customers is evident in our positive approach and collaborative teamwork. We go the extra mile to share knowledge, enhance our operational methods, and resolve complex challenges. Each day presents a new hurdle, and we embrace the autonomy to make swift decisions. Experience a culture of care and cooperation where diversity in backgrounds, skills, and ideas is respected, fostering flexibility for our well-being. Progress your career through training, hands-on learning, and mobility opportunities in a safe, stable, and secure work environment. Role Overview As a Logistics and Embellishment Operations Manager, you will lead, oversee, and direct the logistics and embellishment operations to ensure the delivery of top-notch services and utmost customer satisfaction. Your responsibilities will encompass ensuring profitable and cost-efficient operations while upholding compliance with company policies, ISO standards, GDP regulations, and other relevant guidelines. You will be tasked with managing documentation for Quality Assurance activities, including Standard Operating Procedures (SOPs), change control, Corrective and Preventive Actions (CAPA), and other associated processes. Your role will involve preparing, monitoring, and implementing SOPs and related formats, overseeing complaints, deviations, change control, and CAPA processes, ensuring timely closure of CAPAs, change control, and deviations, monitoring equipment and area qualifications such as temperature mapping, and managing site functions like pest control, preventive maintenance, and cleaning efficiently. Additionally, you will ensure the organization's adherence to client standards, quality agreements, and regulatory norms, support internal and external audits, and facilitate the development and maintenance of quality systems with clients and operations to ensure compliance with approved SOPs and regulatory guidelines (GMP, GDP, etc.). Your objective will be to enhance profitability by delivering exceptional customer service, clear and prompt communication, and proactive resolution of all pending customer issues. Qualifications To excel in this role, you should have: - Extensive experience in a similar capacity handling large-scale logistics operations, particularly in the Automobile sector - A minimum of 10 years of experience in warehousing - Mandatory experience in Automobile, CBU (Completely Built Unit/Car), and spare parts logistics - Proficiency in Exim knowledge (Export/Import operations) - Car driving skills If this opportunity resonates with you, seize it now and APPLY! At Toll, you have the chance to be an integral part of delivering what truly matters. From essential goods like food, fuel, and medicine to critical rescue services, we are the lifeline that keeps businesses and communities thriving. Embrace change as an opportunity to be curious, ask the right questions, and forge meaningful connections. We thrive on finding innovative solutions to challenges, driven by a bold vision to expand our global footprint. Our 16,000+ team members collaborate in supportive, empathetic teams led by accessible leaders who empower us to make impactful decisions swiftly. Grow your skills and knowledge through top-notch training alongside industry experts. Feel empowered to tackle diverse challenges and take on new responsibilities that propel you, our customers, and our world forward. If you are excited about this role but unsure about meeting all the requirements, we encourage you to apply anyway. At Toll, we cherish a diverse, inclusive, and genuine work environment. We value candidates who bring unique skills and perspectives, so if you believe you have what it takes to excel in this role, even if your background doesn't align perfectly, reach out to us. You might be the perfect fit for this opportunity or other roles on the horizon. At Toll, we welcome individuals of all ages, ethnicities, genders, and abilities. Join us on our journey by visiting www.careers.tollgroup.com to learn more. Please note that you must be eligible to work in India and be willing to undergo pre-employment screenings, including a criminal history check and medical examination.,