Key Accounts Manager (Kozhikode)

Key Account Manager – Restaurant Partnerships

Location: Calicut

About Potafo

At Potafo, we’re on a mission to bring local flavours to your doorstep—faster, fresher, and better. As a growing food delivery brand, our strength lies in our restaurant partners. To fuel our next phase of expansion, we’re looking for a Key Account Manager who can nurture strong partner relationships, boost performance, and deliver win-win outcomes for both Potafo and our partner restaurants.

What You’ll Do:

Own the Relationship

Manage key restaurant accounts in your region—be their strategic partner and single point of contact at Potafo.

Drive Performance

Track partner-level KPIs including order volume, cancellations, ratings, prep time, and SLAs—take actionable steps to improve metrics.

Accelerate Growth

Identify upselling and visibility opportunities—through promotions, ad placements, and feature activations.

Resolve Partner Concerns

Work cross-functionally with operations, support, and tech teams to address partner issues in real-time.

Campaign Planning

Design and execute partner-led offers, seasonal promotions, and local campaigns to boost sales and visibility.

Onboard & Educate

Ensure high-potential restaurants are smoothly onboarded, trained, and aligned with Potafo’s brand and operational expectations.

Stay Market-Smart

Keep a pulse on local trends, competitor strategies, and customer behaviour to guide partners with relevant insights.

What You’ll Need

1–3 years of experience in sales, account management, or partnerships—preferably in food-tech, or F&B

Excellent communication and interpersonal skills—confident in dealing with restaurant owners and business partners.

Strong analytical mindset—you’re comfortable with data, metrics, and reports.

High ownership attitude and execution bias—able to hustle, multi-task, and deliver.

Familiarity with the Calicut restaurant scene is a strong advantage.

What You’ll Get

Competitive pay + performance-based incentives

End-to-end ownership of partner accounts in your city

Opportunity to shape the growth of a fast-moving food-tech brand

A youthful, collaborative, high-growth work environment

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Calicut, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Restaurants Partnership: 1 year (Required)
• Key Accounts Management: 1 year (Required)

Location:

• Calicut, Kerala (Preferred)

Work Location: In person