Key Account Manager

Location: Bengaluru
Department: Sales & Account ManagementReports To: Head of SalesJob Summary: The Key Account Manager will be responsible for managing relationships withassigned key accounts, renewals, driving upsell, cross-sell opportunities, and expanding the businesswithin assigned accounts/portfolio. The ideal candidate will play a crucial role in customer retentionand revenue growth by understanding client needs and aligning them with the company's offerings.Key Responsibilities: Account Management: Maintain and nurture relationships with key accounts to ensurecustomer satisfaction and retention. Upsell and Cross-sell: Identify opportunities to upsell and cross-sell products and services toexisting clients, maximizing account value. Account Expansion: Develop and execute strategies to expand business within existingaccounts, ensuring consistent revenue growth. Client Engagement: Conduct regular check-ins, business reviews, and strategic discussionswith clients to understand their evolving needs and introduce relevant solutions. Collaboration: Work closely with the sales, product, and customer success teams to delivertailored solutions that meet client requirements. Reporting and Analysis: Track account metrics, forecast account growth, and preparereports for senior management on account performance. Contract Negotiation: Lead contract renewals and negotiations to ensure favorable termsand secure long-term agreements. Market Research: Stay updated on industry trends and competitor activities to betterposition the company's offerings.Qualifications: Bachelor's degree in Business Administration, Marketing, or a related field. 3-5 years of experience in account management, sales, or a related role. Proven track record of managing and growing key accounts in a B2B environment. Strong communication, negotiation, and relationship-building skills. Ability to analyze data and derive actionable insights for account growth. Experience with CRM software and sales analytics tools.Preferred: Experience in SAAS industry or related fields. Prior experience in upsell and cross-sell strategies in a SaaS or tech environment. Prior experience in Customer relationship management Strong strategic thinking and problem-solving skills.What We Offer: Competitive salary and performance-based bonuses.. Opportunities for professional growth and career advancement. Flexible work environment. A collaborative, innovative culture that values diversity and inclusion.