KEY ACCOUNT MANAGER - TOXICOLOGY - NEW DELHI

Job Description

JOB DESCRIPTION OverviewThe key Account Manager reports to the India Business Manager for Toxicology. Responsible for building and maintaining strong relationships distributors and where possible the end user clients. Uses their sales, market and relationship skills to identify growth opportunities, negotiate contracts, work to resolve issues, driving business growth and client satisfactionResponsibilitiesTechnical / OperationalPossess and apply detailed product knowledge as well as thorough knowledge of client's business.Responsible for the direct sales process, aiming at meeting and/or exceeding sales targets.Oversees sales expansion, introduce new products/services to clients and organize visits to current and potential clients.Submit short and long-range sales plans and prepare sales strategies utilizing available marketing programs to reach nominated targets.Responsible for retaining long-term customer relationships with established clients.Ensure that clients receive high quality customer service.Inform clients of new products and services as they are introduced, migrate information to appropriate sales representative when clients have additional service needs.Internal Systems and ProcessesEnhance knowledge of CRM Sales Force SFDC LighteningAdherence to company’s reporting deadlines and governance frameworkManage the development of systems and processes that ensure efficient delivery of Toxicology products and services.CustomersWork closely with country business manager to help identify growth opportunities, sales directionManagement of end user customer and distributor relationashipsInvolvement in distributor contract management.FinancialAchieve monthly, quarterly and annual revenue targetsManage delegated operational expenditure to within budgetReport weekly, monthly and annually to required internal partnersConductEnsure all activities carried out by self are in accordance with legislative employment policies, health & safety requirements and corporate policyPromote a standard of excellence for quality and customer focus at AbbottPromote awareness of compliance requirements throughout the organisationUphold Abbott’s Code of Business ConductLive our Abbott Values – Pioneering, Achieving, Caring, EnduringReporting toBusiness Manager Toxicology IndiaQualifications and ExperienceEssentialEducation level - Associates Degree (± 13 years)Min 3 Years of experience in a similar role, preferably within medical device or consumable sales or security/police sales.DesirablePost Graduate Business qualificationKnowledge of Toxicology industry and major participantsCompetencies and AttributesTechnical / OperationalNegotiation skillsExperienced in working with Global or Regional Marketing or Commercial Excellence.An innovative solutions developer and providerProven ability to develop relationships at all levels of an organizationProficient in current marketing practices and principlesWell-developed written and verbal communication skillsHighly developed presentation skillsInternal Systems and ProcessesProficiency in SalesForce.com & PowerBI: highly regardedAbility to utilise business software e.g. MS Office, MRP systems, CRM systemsAbility to plan and prioritise work according to business needs and change focus when requiredCustomers and external stakeholdersStrong interpersonal communication skillsHighly competent oral and written communication skillsHighest levels of integrity and diplomacyCapacity to maintain the highest levels of confidentiality internally and externally