Key Account Manager - South

Responsibility

Drive and grow ARDx business within identified Key Accounts

• understand volume of Abbott business in these accounts, anticipate barriers to product usage and ensure access to reach targets.

Drive new conversions and performance of Institutional segment

• Develop sales pipeline and conversion plan
• Ensure sales effectiveness and efficiency in customer visits
• Managing and improving pricing, distribution channels to achieve competitiveness
• Review key account sales performance on a regular basis and take corrective actions

Accountable for achieving the yearly budgeted target

• Build a forecast by frenchise wise to meet the budget numbers
• Define sales strategy and commercial priorities for identified key accounts.
• Review key account sales performance and ensure to achieve its budget numbers

Responsible to manage the Internal External Relationship

• Identify key stakeholders and build manage relationships within identified Key Accounts (Lab technicians, Pathologists, Microbiologists etc.)
• Manage relationships with non-clinical stakeholders (Pharmacist-Purchase managers , Distributors, Sub-distributors, Dealers) to complete the sales order and fulfillment cycle.

Responsible for Customer Satisfaction

• Solicit Customer Satisfaction Surveys participation, investigate causes of customer dissatisfaction
• Ensure that market intelligence and feedback is captured and disseminated
• Collaborating with multi-functional teams (Marketing, Finance, Logistics, Operations, among others) to execute the sales cycle and to ensure high levels of customer attention and service
• Builds extensive relationships with decision makers and influencers of key accounts after assessing their needs, purchasing method, and frequency of contact preferences
• Strictly adhere to the Abbott compliance guidelines while engageing with HCPs or other commercial entities