Key Account Manager

POSITION PURPOSE:

The Key Account Manager is responsible for driving business development and key account management within the Building Care Domain. The role will primarily focus on Diversey s Floor Care and Equipment Portfolio. Target customer segments will include large Building Service Contractors, offices, retail spaces, and various infrastructure facilities.

Key Responsibilities:

Account Management:

• Develop and manage long-term relationships with key clients in the facility management sector in Bangalore and surrounding regions.
• Serve as the primary point of contact for major accounts, addressing client needs, concerns, and providing exceptional service.

Sales & Revenue Growth:

• Identify and capitalize on opportunities for upselling, cross-selling, and expanding the range of Diversey products and services within existing accounts.
• Develop and implement strategic plans to grow revenue from key accounts and achieve sales targets.
• Client Solution Delivery:
• Understand client needs and provide customized solutions that meet the unique requirements of each account.
• Collaborate with internal teams to ensure the timely delivery of services and products, maintaining high standards of quality.

Market Intelligence:

• Stay updated on industry trends, competitors, and customer insights to provide innovative solutions.
• Use market data and customer feedback to influence product development and refine sales strategies.

Reporting & Forecasting:

• Maintain accurate records of all account activities in CRM systems.
• Prepare and present regular reports on sales performance, revenue projections, and customer satisfaction levels.

Collaboration with Internal Teams:

• Work closely with the operations, product, and customer service teams to ensure smooth project execution and customer satisfaction.
• Participate in training programs to stay current with Diversey products, services, and sales techniques.

Negotiation & Contract Management:

• Lead negotiations for new contracts and renewals, ensuring favorable terms for both Diversey and the client.
• Handle contract agreements, service level agreements (SLAs), and other legal documentation.

Qualifications & Skills:

Education:

• Bachelor s degree in Business Administration, Sales, Marketing, or related field (MBA preferred).

Experience:

• 8+ years of experience in account management, sales, or business development with Cleaning Chemical/ Equipment or related industry.
• Proven track record of managing and growing large, complex client accounts.
• Experience in selling cleaning, hygiene, or facility management services/products is preferred.

Skills & Competencies:

• Strong negotiation and presentation skills.
• Excellent relationship-building and interpersonal skills.
• Ability to understand customer needs and deliver tailored solutions.
• Analytical thinking and ability to interpret data for decision-making.
• Proficiency in CRM systems and MS Office.
• Strong organizational and time management skills.

Key Attributes:

• Proactive and self-motivated.
• Strong client-focused mindset with the ability to manage multiple stakeholders.
• Excellent communication skills, both written and verbal.
• Ability to work in a fast-paced, target-driven environment.