Key Account Manager, Indian Railways experience

As a Key Account Manager at TVM Signalling and Transportation Systems Private Limited (TSTS), your role will involve managing and nurturing relationships with key clients in the Indian Railways sector. You will be responsible for ensuring the delivery of services/projects, identifying new business opportunities, and maintaining high client satisfaction. Your day-to-day tasks will include coordinating with internal teams, developing strategic plans, and staying updated on industry trends. Key Responsibilities: - Building and maintaining strong, trust-based relationships with key clients, acting as the main point of contact for all matters. - Developing and executing account plans to achieve client objectives, drive revenue growth, and improve profitability. - Understanding client requirements and proactively identifying opportunities to offer solutions that meet their needs. - Serving as a liaison between clients and internal teams, ensuring effective communication and coordination. - Addressing and resolving client concerns and complaints promptly and effectively. - Identifying and pursuing new sales opportunities within key accounts, including variations. - Tracking key account metrics, analysing data, and preparing reports to monitor performance. - Collaborating with internal teams to ensure client needs are met and projects are delivered on time. - Negotiating contracts and agreements with key clients, ensuring favourable terms for both parties. - Ensuring high levels of customer satisfaction and loyalty with the company's products and services. Qualifications: - Experience: 10-15 years - Skills: Project Management, Indoor and outdoor activities - Job Location: Mumbai - Notice Period: Immediate At TVM Signalling and Transportation Systems Private Limited (TSTS), you will be part of a dynamic team of experienced professionals from the railway signalling domain. The company has a global presence in India, the UK, Australia, and Malaysia, with a track record of significant growth and success. If you are passionate about the railways industry and excel in client relationship management, this role could be a perfect fit for you. Interested candidates can drop your cv on sandhya.p@tsts.,