Key Account Manager – Drive Growth, Deepen Partnerships, Deliver Impact

Account Manager: Not a “Client Babysitter.” A Strategic Growth Driver.

Let’s be clear—this isn’t a role for someone who just “checks in” on clients and sends quarterly reports.

post-sale warfare

blueBriX

What youwon’tbe doing:

• Playing middleman between the client and the tech team
• Sending “Hope all is well!” emails into the void
• Scheduling Zooms for the sake of it

What youwillbe doing:

• Owning the relationship from onboarding to renewal
• Understanding client goals better than they do
• Spotting expansion opportunities and making the upsell feel like a no-brainer
• Translating tech jargon into value that matters to the CFO, the COO, and everyone in between
• Putting out fires—without waiting for someone to bring a hose

strategic growth

You’ll be a trusted advisor, a problem solver, and sometimes—let’s be honest—a therapist.

You’re not afraid to push back when needed, because your goal isn’t keeping clients happy.

winning

You’ll thrive here if:

• You’ve got 3–6 years in Account Management, Customer Success, or Strategic Client Handling—ideally in SaaS or health tech
• You think in solutions, not excuses
• You can manage multiple accounts without dropping the ball or the tone
• You’re equally at home talking to end-users and C-suite decision-makers
• You’ve got thick skin, sharp instincts, and a calm under pressure that would make an ER nurse proud

Bonus points if:

• You’ve worked with U.S. healthcare clients before
• You know your way around CRMs, dashboards, and renewal pipelines
• You’ve upsold without sounding like you’re upselling
• You can present, negotiate, de-escalate, and delight—all in the same call

Location:

Team:

Reports To:

We don’t want a people pleaser. We want a people challenger.

If you’re ready to take full ownership of client success—and know how to turn delivery into growth—you belong here.