Key Account Manager

Role- Key Account Manager

Location- Bangalore

A Key Account Manager (KAM) is responsible for building and maintaining relationships with a company's most important clients to ensure their satisfaction and long-term loyalty. Key responsibilities include acting as the primary point of contact, developing strategic plans to meet client needs, identifying opportunities for growth, and collaborating with internal teams to deliver solutions. The role requires strong communication, negotiation, strategic planning, and analytical skills, often supported by experience in sales, customer relationship management, and CRM software. 

Key responsibilities

• Client relationship management:

   Develop and maintain strong, long-term relationships with key clients, ensuring their satisfaction and retention.

• Strategic planning:

   Create and implement strategic plans to meet client needs, drive company profitability, and support the client's long-term goals.

• Business development:

   Identify new opportunities for growth within existing key accounts through upselling, cross-selling, and expanding services.

• Internal coordination:

   Serve as the primary link between the client and internal teams (e.g., sales, product, support) to ensure needs are met and issues are resolved.

• Problem-solving and negotiation:

   Address client complaints and challenges, negotiate contracts, and find solutions that benefit both the client and the company.

• Performance tracking:

   Monitor client performance, analyze trends, and provide data-driven insights to both the client and the company. 

Required skills and qualifications

• Communication:

   Exceptional verbal and written communication skills, with the ability to build rapport and conduct high-level negotiations.

• Analytical and strategic thinking:

   Ability to analyze data, identify trends, and develop strategic, long-term plans.

• Leadership and teamwork:

   Ability to work both independently and collaboratively, sometimes supervising account teams.

• Technical proficiency:

   Familiarity with CRM software and Microsoft Office Suite is essential for managing client information and tracking activities.

• Experience:

   Proven experience in sales, account management, or customer relationship management. A Bachelor's degree in a related field is often required.

• Industry knowledge:

   Understanding of the company's industry and market dynamics is a significant advantage.