Job Role : Application Support L2 Key Responsibilities Application Operations & Management: o Perform system health checks by running the checklist by way of, workflow, functionality & sequence flow checks, Open alerts and acknowledgement, System load monitoring (Memory, CPU, I/O Utilization, disk space, file system) Checks of all daily cron jobs. o Perform Critical and other application services checks and check errors in logs if any o Review and check user level requests/issues reported via email and ensure timely response o Perform checks on E2E application w.r.t critical business use cases and business metrics o Monitor the NGO /application dashboards for alarms/deviation on ongoing basis. o Check for new tickets in HPSM tool and work on closure as per the SLA o Support SME in all Sev1/ Sev2 Issues and resolution activity by way of 'Issue analysis, 'Log extraction and sharing with the Dev / SRE team Alert Configuration and Monitoring o Coordinate with the Tools team and perform alert configuration for application o Monitor the Alerts in NGO Portal on ongoing basis for any exceptions o Assist SME to work on alert reduction plan Learning, Training and Documentation o Refer to the technical documentation (runbooks, configuration, design docs) for daily /change tasks o Attend the training sessions as per the training calendar and/or conducted internally o Be aware on new application features, releases, patches o Attend self-learning sessions on online platforms and LMS (4 hrs /month) Ticket reduction and Productivity Improvements o Perform detailed analysis of existing tickets o Work on ticket reduction plan by identifying actions and activities o Work on automation initiatives as per direction from SME and app leads. Daily Task Handover o Ensure all tasks are effectively handed over to next shift member in seamless manner. o Ensure documented update is shared to team at the time of shift closure. o Participation in Knowledge Transfer sessions within the team. Access Provisioning o Onboard new users in applications as per Business requests o Modification /disabling users in application as per Business request o Perform id validation cycle and perform changes (disable/deletion) o Troubleshoot Access related issues as reported by Business Educational Qualifications Graduate in any engineering specialization +3 Years of Experience Knowledge & Skills Must be ready to work in an 24 X 7 , shift environment Must have a go getter attitude with an open mindedness to learn new things and face new challenges and pressure situations Should have 3 years of recent experience in Application Support/Technology Support / DevOps / CloudOps as L2/L3 engineer Hands on with Unix Commands, Shell Scripting, PL/SQL, NOSQL, JCL, Programing Language: Java, Python would be an added advantage Hands on with observability tools like ELK, Kibana, Grafana, AppD, Splunk or any other similar tools Domain knowledge in E-commerce, Retail, Consumer Goods, Supply Chain or any equivalent domain applications that have direct customer facing web or mobile applications would be added advantage Hands on with analyzing logs, thread dumps, heap dumps, GCs etc. would be an added advantage Working/Functional knowledge of SAP Hybris, IBM Sterling, Magento Commerce, SAP or any other E-commerce platform would be an added advantage ITIL foundation certifications will be added advantages Strong written and verbal communication skills is must

Role: SDE - L3 Mode of Working - 5 Days WFO- Rotational Shift Job Description: Develop and maintain RPA bots to automate business processes using tools like UiPath, Automation Anywhere, or open-source frameworks. Design and implement automated testing pipelines for software systems. Collaborate with senior engineers to build agentic systems leveraging LLMs (e.g., GPT) and API orchestration. Contribute to prompt engineering, chaining tools, and integrations with external systems (APIs, databases, UI layers). Write clean, maintainable, and scalable code for automation and test suites. Monitor and optimize automated systems for performance, reliability, and accuracy. Participate in design discussions, code reviews, and agile ceremonies. Key Knowledge / Skills Bachelors degree in Computer Science, Engineering, or a related field. Min 5 Years of experience in software development, automation, or related areas. Strong programming skills in one or more languages (Python, JavaScript, Java, etc.). Solid understanding of data structures, algorithms, and software design principles. Exposure to test automation frameworks (e.g., Selenium, PyTest, Playwright). Familiarity with RPA tools or scripting automation workflows. Interest in AI-driven development (e.g., using LLMs, APIs, or agent-based frameworks). Nice to Have Experience or coursework in AI, NLP, or LLMs (e.g., OpenAI, LangChain). Basic understanding of prompt engineering or using AI APIs for automation. Familiarity with DevOps tools (CI/CD pipelines, Docker, GitHub Actions). Experience with cloud platforms (AWS, Azure, or GCP). Soft Skills Problem-solving mindset with attention to detail.

Role: Middleware Administrator SME Education: B.E./B.Tech/MCA in Computer Science Experience: Minimum 6+ years in designing and implementing complex cloud solutions Job Description: 1. Good understanding of all middleware components (Nginx,WebLogic, JBOSS, Tomcat, Apache, JAVA ,RabbitMQ & Active MQ) 2. Good middleware administrator, Deploy, Administrater, Support, and maintain middleware. 3. Good in automation tool ansible, Jenkins and shell scripting. 4. Experience in deploying clustered, highly available middleware platforms. 5. Plan, prepare and apply security and other patches, upgrade, and updates. 6. Should be able to upgrade JDK. 7. Excellent problem-solving skill. 8. Should be very good in all OS flavors and good shell / PowerShell script writer for automation. 9. Very good knowledge about automation and CI/CD pipeline. 10. Good working knowledge on Ansible and Jenkins. 11. Good team player. 12. Ready to work in 24*7 Shift. 13. Ability to manage multiple priorities changes. Preferred Skills/Knowledge: 1. Strong knowledge of Middleware technologies like Nginx,Tomcat,JBOSS,Weblogic,Apache,RabbitMQ and Active MQ. 2. Experience with Automation tools like Ansible, Shell Scripting & Jenkins. 3. He should be good in analyzing thread dump, heap dump etc. 4. Strong knowledge of middleware technologies best practices and regulatory compliance. 5. Excellent communication and collaboration skills. 6. Ability to work independently and as part of a team. 7. Strong analytical and problem-solving skills. 8. Certifications in middleware technologies are a plus.

Education- B.E./B.Tech/MCA in Computer Science Experience- At least 6+ years of experience in cloud infrastructure engineering, with a focus on Google Cloud Platform (GCP). Job Description Design, implement, and manage Google Cloud infrastructure solutions, including compute, storage, networking, and security services. Automate infrastructure provisioning and management using tools such as Terraform, Ansible, or Cloud Deployment Manager. Monitor system performance and troubleshoot issues, implementing proactive measures to prevent outages. Implement and maintain security best practices within the Google Cloud environment. Collaborate with development teams to design and implement cloud-native applications. Optimize infrastructure costs and resource utilization. Participate in on-call rotation for incident response. Stay up-to-date with the latest Google Cloud technologies and trends. Contribute to the development of infrastructure standards and best practices. Create and maintain comprehensive documentation of infrastructure configurations and procedures. Identify potential weak points in the infrastructure and systems and create effective mitigation plans. Oversee the process of implementing solutions or services with an aim for minimal downtime. Create and own scaling, capacity planning, configuration management, and monitoring of processes and procedures. Ensure there is thorough monitoring coverage. Preferred Skills/Knowledge Strong understanding of cloud computing concepts and technologies. Experience with infrastructure-as-code tools such as Terraform or Cloud Deployment Manager. Proficiency in scripting languages such as Python or Bash. Experience with containerization and orchestration technologies such as Docker and Kubernetes. Solid understanding of networking concepts, including VPCs, subnets, routing, and firewalls. Experience with monitoring and logging tools such as Cloud Monitoring and Cloud Logging. Experience with Linux system administration. Strong problem-solving and troubleshooting skills. Excellent communication and collaboration skills. Preferred Certification Google Cloud certifications (e.g., Professional Cloud Architect, Professional Cloud Network Engineer). Experience migrating applications and services to Google Cloud. Experience with CI/CD pipelines. Experience with security concepts such as encryption, identity management, and access control. Experience with big data and machine learning frameworks. Experience in a technical leadership role.

Education- B.E./B.Tech/MCA in Computer Science Experience- At least 6+ years of experience Configuration and Administration of complex cloud Network. Job Description Implementation and deployment of cloud-based solutions Public Cloud (GCP) such as IG (Instant Group) creation, VPC peering, WAF Cloud Armour Policy deployment, Google native LB and NVA (Network Virtual Appliances) configuration / deployment in Cisco FTD and Citrix LBs. SSL certificate renewal, Firewall port opening in GCP Cloud. Cloud interconnect, Network troubleshooting between on-Premises network infrastructure and Google cloud and ISP circuits coordination and liasioning with external ISP teams. Configuration and Administration of Routing and switching. Configuration and Administration of Cisco routers Aggregation switches (Nexus switches), TOR switches, Load balancers (Citrix and F5)and Firewall (Cisco FMC-FTD, ASA). Provide technical leadership and guidance to project teams and stakeholders. Act as a SPOC for BAVA scanning and remediation procedure and closely work with InfoSec team. Strong understanding of TCP/IP , DNS, SSL/ TLS, NTP & DHCP Attend & quickly resolve priority P1 incident call. Attend the CAB meeting to get approve major change. Participate in internal or external Network audit Ensure solutions meet business requirements and are scalable, highly available, and cost-effective. Conduct Interview of L2 & L3 network resources. Provide third-level support and provide root cause analysis of issues. Provide quick network solution & Capacity Planning. Having good understanding of Network Automation, Having good knowledge on Automation language python/Ansible. Collaborate with cross-functional teams, including developers, infrastructure engineers, and business stakeholders. Provide guidance and recommendations on cloud-related technologies and trends. Work with customers to understand their requirements and develop customized cloud solutions. Ensure solutions are secure, compliant, and meet regulatory requirements. Establish engineering and automation objectives Consult with internal IT customers on net new and cloud migration initiatives. Maintain security standards in cloud per Security guideline and benchmarks Preferred Skills/Knowledge Strong knowledge on Citrix Netsclaer , SDX, MPX, VPX or VM base Load balancers or F5 Loadbalancer Hands on Experience Cisco Nexus platform 9K, 7K, 5K, 2K Fabric extender switches . Strong knowledge of VPC, VDC, STP, Port-channel, VLAN Experience on Routing protocol BGP, OSPF, VRF, VX LAN Strong Experience on Cisco ASA Firewall, FTD , FMC Experience on cloud platform , GCP will be preferred. Excellent communication and collaboration skills. Ability to work independently and as part of a team. Strong analytical and problem-solving skills. Certifications CCNP/CCIE/CCSP, GCP, Any Citrix LB Certification.