Key Account Executive/Customer Success Executive

What will you do:

• Own and manage customer relationships from the point of sale through successful implementation.
• Develop measurements to help understand the impact of successful implementation.
• Taking care of smooth Onboarding, Training and Implementation process
• Create initiatives that help to drive successful product implementation.
• Work with sales, product, and support teams to ensure that each piece of the journey meets customer expectations.
• Complete video and phone calls to ensure that customers are supported during the onboarding process.
• Respond to customer emails, chats, and calls regarding implementation.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.

What you will bring:

• 1 to 3 years’ experience working into Customer/Client facing role
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally and with customers
• Excellent listening, presentation and communication skills at all business levels
• The ability to partner with customers in developing their strategic direction