KAM Ecommerce

As a Key Account Manager E-commerce at Godrej Consumer Products Limited, your role will involve managing relationships with leading online retailers and driving business growth. Your responsibilities will include: - Joint Business Planning (JBP): - Act as the main point of contact for commercial discussions, negotiations, and issue resolutions - Build and execute annual business plans with e-commerce partners aligned to revenue and volume goals - Collaborate with platform teams to improve product assortment and visibility - Sales Management & Forecasting: - Monitor and deliver monthly sales targets across value and volume - Ensure accurate forecasting in coordination with internal supply and demand teams - Promotion Planning: - Work with internal teams to plan and execute platform-specific promotions and marketing campaigns - Track and optimize promotion effectiveness to drive ROI - Claims & Reconciliation: - Coordinate with finance to manage claim submissions and resolve discrepancies - Credit & Collections: - Monitor credit terms and ensure timely collections to manage Days Sales Outstanding (DSO) - Maintain hygiene in billing and documentation processes - Stock availability: - Take overall responsibility for fill rate & OSA - Directly own monthly forecast and S&OP process - Oversee billing, invoicing, delivery & returns processes - Ensure claims are validated and paid in a timely manner - Support finance with quarterly quit claim - New customer development: - Source new retailers & sellers - Negotiate ToT, legal agreements; manage initial PoS Qualification & Work Experience: - Post Graduate degree (MBA) with a total experience of 4-5 years in Sales (E-Commerce/ Digital Marketing) - Strong influencing, negotiation & communication skills - Good interpersonal skills to navigate cross-functional teams - Able to work under pressure and meet deadlines - Proactive planning and priority setting skills - Ability to thrive in ambiguity & demonstrates high energy, drive & perseverance - High consumer and customer-centricity Key Interactions: - Reporting to: E-Commerce Head - Internal: Key Account Executives, Shopper Marketing Team, Brand Marketing Team, Commercial Team, Supply Chain Team & Compliance Team - External: Category Heads/Managers/Buyers of Chains, Commercial Team, Supply Chain Team & Compliance Team In addition, Godrej Consumer Products Limited offers various benefits to support your well-being, work-life balance, and professional growth. If you are passionate about driving business growth in the e-commerce sector and have the required qualifications and experience, we look forward to meeting you. Apply now to join our team at Godrej Consumer Products Limited.,