Junior Social Media Marketing Associate

Role Overview: As a professional in Online Reputation Management, your role involves monitoring and managing the online presence and reputation of the organization. You will be responsible for developing strategies, responding to feedback, engaging with customers, and preparing for potential crises. Additionally, you will contribute to new business development by creating compelling proposals. Key Responsibilities: - Monitor and track online reviews, comments, and feedback across various platforms like social media, review websites, forums, and blogs. - Utilize online monitoring tools for brand mentions and sentiment analysis. - Develop and implement a comprehensive online reputation management strategy aligned with organizational goals. - Establish guidelines for responding to online feedback and collaborate with cross-functional teams. - Evaluate online feedback to determine appropriate responses and manage them professionally. - Engage with customers online to build positive relationships and address inquiries and complaints promptly. - Prepare and implement crisis management plans to mitigate negative publicity. - Track and analyze key metrics related to online reputation and customer feedback. - Stay updated on industry trends and evaluate new platforms for reputation management. - Contribute to business pitches by developing strategies and presenting compelling proposals. Qualification Required: - Proven experience in online reputation management or related field. - Strong communication skills and ability to craft professional responses. - Ability to collaborate with cross-functional teams and manage crises effectively. - Knowledge of online monitoring tools and metrics analysis. - Familiarity with industry trends and best practices in reputation management. (Note: The additional details about the company have been omitted as they are not relevant to the job description provided.),