Junior Service representatives

A Customer Service Representative (CSR) plays a pivotal role as the primary point of contact for customers, where you will be responsible for addressing inquiries, resolving issues, and ensuring utmost customer satisfaction. Your daily tasks will include responding to customer questions, processing orders, handling complaints, and offering detailed information about the products and services the company provides. Your contribution as a CSR is vital in nurturing positive customer relationships and fostering the overall success of the company. Your key responsibilities will encompass various areas such as engaging with customers through phone, email, or chat to address their inquiries efficiently. You will need to possess strong problem-solving skills to identify and resolve customer issues promptly, escalating complex problems when necessary. Additionally, you will assist customers with order placement, returns, and exchanges while providing accurate details about the company's products and services. As a CSR, you will handle customer complaints with professionalism and empathy, ensuring that customer grievances are addressed effectively. It will be your responsibility to update customer records, maintain accurate information, and recognize opportunities to upsell or cross-sell products and services to enhance sales support. Building positive customer relationships through exceptional service is crucial, and you will collaborate with team members to streamline processes and enhance the overall customer experience. To excel in this role, it is essential to stay informed about company policies, products, and services to provide customers with up-to-date information. This position offers both full-time and part-time job types with benefits including Provident Fund. The work schedule involves day shifts, and the work location is in person. Join us as a Customer Service Representative and be a key player in delivering outstanding customer service while contributing to the growth and success of the company.,