Junior Service Desk Technician

Shape the Future of IT Support Without Sacrificing Your Time

Deliver exceptional service, resolve issues swiftly, and keep systems running seamlessly in a role where your IT expertise truly matters. Enjoy the perfect balance between a fulfilling IT career and time for yourself. This role lets you sharpen your skills, work with global teams, and still have evenings to relax, recharge, and focus on what matters most—making it ideal for professionals in IT services who value both career growth and personal well-being.

Junior Service Desk Technician

Job Overview

Employment type: Full-time

Shift: Monday–Friday, 12 PM – 9 PM IST

Work setup: Onsite, Hanover - GSS, 206, 2nd Floor, Binori Bsquare I, Opp Hathisingni Vadi, Iscon Ambli Road, Ahmedabad, Gujarat 380058

Exciting Perks Await!

• Competitive Package
• Medical Life Insurance
• Standard government and Emapta benefits
• Well-equipped, modern, and accessible offices
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)

The Qualifications We Seek

• Diploma or bachelor’s degree

  in

  Information Technology, Computer Science

  , or related field (or equivalent work experience)

• 1–3 years of experience in IT support, helpdesk, or service desk roles

• Proficiency in troubleshooting

  desktop and laptop hardware, operating systems, and peripherals
• Strong problem-solving and analytical skills with the ability to recommend alternative solutions
• Excellent communication and customer service skills to build rapport and maintain relationships with users

Your Daily Tasks

• Monitor support queue to ensure prompt responses and SLA compliance for Level 1 issues, including:
• Password resets (AD, 3rd party software, voicemail pin resets)
• User account creation for new hires and termination for separations
• Workstation setup and imaging for new users
• Perform first and second-level support, troubleshooting, and tuning for desktops and laptops
• Integrate with third-party deployment and support providers as required
• Apply security best practices and work with specialists to minimize vulnerabilities
• Build credibility with clients by providing solutions and maintaining relationships
• Recommend alternative solutions to meet customer needs and improve efficiency
• Support cross-functional teams and maintain documentation for training purposes
• Participate in after-hours on-call support when necessary
• Complete other duties as assigned

About the Client

a trusted name in the IT industry

Welcome to Emapta - Your Gateway to a Global Career from India

Join us at Emapta, and let your professional journey flourish in the heart of India’s vibrant culture!

one of Asia’s rising tech and outsourcing destinations

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