Shape the Future of IT Support Without Sacrificing Your Time Deliver exceptional service, resolve issues swiftly, and keep systems running seamlessly in a role where your IT expertise truly matters. Enjoy the perfect balance between a fulfilling IT career and time for yourself. This role lets you sharpen your skills, work with global teams, and still have evenings to relax, recharge, and focus on what matters most—making it ideal for professionals in IT services who value both career growth and personal well-being. Job Description As a Junior Service Desk Technician , you will be the go-to person for resolving IT issues, ensuring efficient system setups, and maintaining smooth user experiences. Your role combines hands-on troubleshooting, proactive monitoring, and collaboration with global teams to deliver top-tier technical support. Job Overview Employment type: Full-time Shift: Monday–Friday, 12 PM – 9 PM IST Work setup: Onsite, Hanover - GSS, 206, 2nd Floor, Binori Bsquare I, Opp Hathisingni Vadi, Iscon Ambli Road, Ahmedabad, Gujarat 380058 Exciting Perks Await! Competitive Package Medical Life Insurance Standard government and Emapta benefits Well-equipped, modern, and accessible offices Fun engagement activities for employees Mentorship and exposure to global leaders and teams Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar) The Qualifications We Seek Diploma or bachelor’s degree in Information Technology, Computer Science , or related field (or equivalent work experience) 1–3 years of experience in IT support, helpdesk, or service desk roles Proficiency in troubleshooting desktop and laptop hardware, operating systems, and peripherals Strong problem-solving and analytical skills with the ability to recommend alternative solutions Excellent communication and customer service skills to build rapport and maintain relationships with users Your Daily Tasks Monitor support queue to ensure prompt responses and SLA compliance for Level 1 issues, including: Password resets (AD, 3rd party software, voicemail pin resets) User account creation for new hires and termination for separations Workstation setup and imaging for new users Perform first and second-level support, troubleshooting, and tuning for desktops and laptops Integrate with third-party deployment and support providers as required Apply security best practices and work with specialists to minimize vulnerabilities Build credibility with clients by providing solutions and maintaining relationships Recommend alternative solutions to meet customer needs and improve efficiency Support cross-functional teams and maintain documentation for training purposes Participate in after-hours on-call support when necessary Complete other duties as assigned About the Client Our client is a trusted name in the IT industry , known for simplifying the complex. They deliver tailored solutions that meet unique business needs, backed by expert advisers who provide end-to-end support. Partnering with reputable insurance providers, they focus on minimizing risks, maximizing peace of mind, and empowering businesses to grow with confidence. Welcome to Emapta - Your Gateway to a Global Career from India Join us at Emapta, and let your professional journey flourish in the heart of India’s vibrant culture! Recognized as one of Asia’s rising tech and outsourcing destinations , we offer a wealth of opportunities to showcase your talent to the world. At Emapta, we connect you with global clients, giving you international exposure without leaving the comfort of your home country. With over 1,000 international clients and a decade of proven success, we provide a strong foundation for your career growth. Here, innovation, collaboration, and continuous learning are part of everyday life, and work-life balance is more than just a promise—it’s a reality. #EmaptaEra #EmaptaIndia
Code Your Career to Global Heights Shape the future of IT services while building software solutions that power industries worldwide. This role opens the door to an international career in IT development-giving you the chance to innovate, collaborate, and make your mark on the global stage without leaving home. Take your expertise in ServiceNow and transform it into opportunities that transcend boundaries. Job Description Work on the full SDLC cycle as a ServiceNow Application Developer -designing, developing, testing, and deploying scalable software systems. You'll collaborate with global teams, integrate applications, and drive innovative solutions that elevate business outcomes worldwide. Job Overview Employment type: Full-time Shift: Night Shift, Monday - Friday (US working hours) Work setup: Work From Home Exciting Perks Await! Competitive Package Medical Life Insurance Standard government and Emapta benefits Well-equipped, modern, and accessible offices Fun engagement activities for employees Mentorship and exposure to global leaders and teams Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar ) The Qualifications We Seek Bachelor's degree in Computer Science, Information Technology , or related field 3-5 years of professional experience with ServiceNow Development Strong understanding of software architecture principles and SDLC Proficiency in Java, HTML, CSS, JavaScript, jQuery Experience with Windows & Linux environments Familiarity with Agile/Scrum, Waterfall, DevSecOps methodologies Cloud experience (AWS, Azure, GCP), Docker, Kubernetes, infrastructure as code Experience with R ESTful APIs, microservices, SQL/NoSQL databases, data warehousing, and ETL Knowledge of encryption, authentication, and access control best practices Excellent communication and stakeholder management skills Ability to adapt quickly, manage multiple projects, and thrive in fast-paced IT environments Your Daily Tasks Participate in all SDLC phases: planning, design, development, testing, deployment, and maintenance Design and implement secure, scalable, and reliable systems Translate business requirements into technical specifications Develop and enforce architecture standards and documentation Mentor and train team members for skill growth Manage version control and release processes Conduct code and design reviews to ensure quality Integrate applications, optimize performance, and troubleshoot issues Research, evaluate, and recommend new technologies Manage support tickets and meet project deadlines About the Client Our client is a respected leader in the IT services industry, known for delivering tailored technology solutions that meet diverse business needs. With a strong focus on risk management, seamless integration, and innovation, they empower businesses to thrive. Joining their team means being part of an ecosystem that values expertise, growth, and global impact. Welcome to Emapta - Your Gateway to a Global Career from India Join us at Emapta, and let your professional journey flourish in the heart of India's vibrant culture! Recognized as one of Asia's rising tech and outsourcing destinations, we offer a wealth of opportunities to showcase your talent to the world. At Emapta, we connect you with global clients, giving you international exposure without leaving the comfort of your home country. With over 1,000 international clients and a decade of proven success, we provide a strong foundation for your career growth. Here, innovation, collaboration, and continuous learning are part of everyday life, and work-life balance is more than just a promise-it's a reality. #EmaptaEra #EmaptaIndia