Junior Service Desk Technician

Are you passionate about solving technical problems and helping people stay connected?

If you thrive in a fast-paced environment and enjoy being the go-to person for IT support, we want to hear from you! We're seeking an onsite Service Desk Level 1 Analyst to join our team in Ahmedabad!

In this role, you'll be the first line of support for our users, ensuring the timely resolution of technical issues and delivering exceptional service. You'll handle everything from password resets to workstation setups, while also playing a key role in maintaining system security and efficiency.

The Details:

• Location: Onsite daily in Ahmedabad, Gujarat 380058
• Shift: Monday - Friday, 12 PM - 9 PM IST

Key Responsibilities:

• Monitor the support queue to ensure timely responses and adherence to service level agreements (SLAs).
• Provide Level 1 support for common issues such as:
  • Password resets (Active Directory, third-party software, voicemail PINs)
  • User account provisioning and deactivation for new hires and terminations
• Set up and configure workstations for new users, including system imaging and deployment.
• Deliver Level 1 and Level 2 troubleshooting and support for desktops and laptops.
• Collaborate with third-party vendors for deployment and support as needed.
• Apply security best practices and work with security teams to minimize vulnerabilities.
• Maintain compliance with all SLAs, policies, and procedures.
• Exercise sound judgment in handling client requests and feedback.
• Build trust and credibility with internal clients by understanding their needs and delivering effective solutions.
• Identify opportunities to improve communication, efficiency, and customer satisfaction.
• Contribute to team initiatives and cross-functional projects.
• Create and maintain documentation and training materials.
• Participate in after-hours on-call support as required.
• Perform other duties as assigned.

What We're Looking For:

• Strong problem-solving and communication skills
• 1–2 years of experience in a technical support or service desk role.
• Experience with desktop/laptop support and system imaging
• Familiarity with Active Directory and IT service management tools
• Ability to work independently and as part of a team
• A customer-first mindset and a passion for helping others

Why Join Us?
You'll be part of a collaborative and supportive team that values innovation, continuous improvement, and exceptional service. If you're ready to grow your IT career and make a real impact, we'd love to hear from you!