Junior Operations Associate

In this role at Astrotalk, you will be responsible for supporting customers by addressing inquiries and resolving issues through various communication channels. You will also play a key role in efficiently managing day-to-day operations. Additionally, you will assist in developing customer retention strategies and identifying upsell opportunities. Your responsibilities will also include tracking and reporting on customer success metrics and progress. Qualifications Required: - Excellent communication skills - Strong problem-solving abilities - Customer service experience is a plus About Company: Astrotalk is an online platform that provides astrology consultation services. Users can connect with astrologers through calls or live chats to discuss various topics ranging from marriage and love life to career and health.,