Junior IT Officer - Pune
Compensation
Experience
Function
Role Overview
You will be the first line of IT support, ensuring smooth day-to-day operations across devices,
networks, cloud/storage, websites/domains/hosting, email systems, and office productivity
tools. The role blends hands-on troubleshooting with light administration and documentation.
Key Responsibilities
- End-User Support
- Diagnose and resolve basic hardware/software issues (Windows/macOS, printers, peripherals, drivers).
- Install, configure, and update applications (including Microsoft Office/365).
- Maintain IT asset inventory; oversee AMC/warranty tracking.
- Network Setup & Maintenance
- Assist with LAN/Wi-Fi setup, basic routing/switching, and access point configuration.
- Monitor connectivity, perform basic firewall rule checks, IP/DHCP/DNS basics, and escalate advanced issues.
- Email & Collaboration Systems
- Create/manage user accounts, groups, and aliases (e.g., Microsoft 365/Google Workspace).
- Enforce mailbox policies, signatures, security settings (2FA/MFA), and email
- hygiene (SPF/DKIM/DMARC with guidance).
- Data & Storage Management
- Manage shared folders/permissions, basic NAS/SAN or cloud drive administration.
- Monitor storage quotas, backups, and restore requests; ensure folder structure consistency.
- Cloud Storage & Subscriptions
- Administer cloud storage (e.g., OneDrive/SharePoint/Google Drive) and
- organize team spaces.
- Maintain a register of SaaS subscriptions/licenses; consolidate plans, optimize
- usage, and forecast renewals.
- Website, Domain & Hosting
- Coordinate with hosting providers; manage domain DNS records (A, CNAME, MX, TXT).
- Perform basic CMS updates, SSL certificate renewals, uptime checks, and backups.
- Cybersecurity & Data Privacy (Foundational)
- Apply security baselines (OS patches, antivirus/EDR checks, device encryption, screen-lock policies).
- Support phishing awareness efforts; assist with access control and least-privilege practices.
- Log and escalate incidents per SOP.
- Documentation & SOPs
- Maintain up-to-date IT runbooks, checklists, network diagrams, and how-to guides.
- Record tickets, resolution steps, and asset changes.
- Vendor Coordination
- Liaise with ISPs, OEMs, and MSPs for support, quotes, and RMAs; track SLAs.
Required Skills & Knowledge
- Basic hardware/software troubleshooting across Windows/macOS.
- Fundamental networking (IP addressing, DHCP/DNS, NAT, Wi-Fi, cabling).
- Microsoft Office/365 administration at a basic level.
- Email system handling and secure, structured communication practices.
- Cloud storage administration (SharePoint/OneDrive/Google Drive).
- Website/domain/hosting essentials (DNS, SSL, backups).
- Storage solutions basics (local/NAS) and permissioning.
- Foundational cybersecurity & data privacy hygiene (MFA, patching, backups).
- Organized documentation; clear verbal and written communication.
Nice-to-Have (Preferred)
- Experience with ticketing tools (Jira, Fresh service, ZohDesk) and RMM tools.
- Exposure to basic PowerShell/Batch scripting or Google Apps Script.
- Familiarity with SPF/DKIM/DMARC setup and email deliverability checks.
- Knowledge of backup tools (Veeam/Acronis) or MDM (Intune, JAMF) fundamentals.
Qualifications
- Diploma/Graduate in IT/CS/Electronics (or equivalent hands-on experience).
- Relevant certification(s) a plus: CompTIA A+ / Network+ / Microsoft 365 Fundamentals (MS-900) / Google Workspace Admin.
Success Metrics (KPIs)
- First-call resolution rate & average ticket resolution time.
- Device compliance & patch currency (% devices up-to-date).
- Service uptime (internet/Wi-Fi/website) and backup success rates.
- Reduction in recurring incidents and license/subscription wastage.
- Documentation completeness and audit readiness.
Work Location & Hours
- Location: Kharadi, Pune (on-site, with occasional off-site coordination as needed).
- Standard business hours with flexibility during urgent incidents, rollouts, or maintenance windows.
Reporting
- Reports to: IT Manager/Head of Operations (or designated supervisor).
- Collaborates with: Admin/HR for onboarding/offboarding, Finance for licenses/subscriptions, Vendors/ISPs/MSPs.
Growth Path
- Potential progression to Systems Administrator, Network Admin, or Security/Cloud Associate based on performance and certifications.
