Junior Help Desk Support

Job Description

Junior Help Desk Support Job Description We are seeking two proactive Junior Dispatchers/Help Desk Support to join our dynamic Help Desk team. As a Junior Dispatcher, you will be responsible for monitoring the ticketing queue, gathering all relevant information based on ticket descriptions, and coordinating with managers to ensure timely resolution of issues. This role requires attention to detail, a sense of urgency, and strong interpersonal communication skills. You will work with platforms like Matrix42 and Jira Service Management to track and resolve support requests. This is an excellent opportunity for individuals early in their careers to build expertise in IT support and service coordination. Responsibilities · Monitor and manage the Help Desk ticket queue in Matrix42 and Jira Service Management. · Review ticket descriptions to extract relevant technical and contextual information. · Liaise with managers and senior team members to escalate and resolve complex tickets. · Ensure tickets are assigned appropriately and followed up until closure. · Maintain logs and documentation related to incident handling and ticket status. · Communicate effectively with end-users and technical teams to ensure high customer satisfaction. · Assist in generating reports for ticket trends and response times. Requirements · Bachelor’s degree in Information Technology, Computer Science, or a related field. · 1–3 years of experience in a Help Desk or Service Desk environment. · Hands-on experience with Matrix42 and Jira Service Management preferred. · Strong understanding of IT support workflows and ticket lifecycle management. · Excellent communication and interpersonal skills. · Ability to multitask and prioritize in a fast-paced environment. · Attention to detail and strong documentation habits. · A customer-centric mindset and problem-solving attitude. SAP focus educational path to an SAP 1st-Level Service Consultant Help-Desk for smaller user-account issues Following described guidelines and checklists Additional Information : Years of Experience: 1–3 years in a similar Help Desk/Dispatcher role. Show more Show less