Junior Executive-Sales&Services

Role Overview: As a Sales Executive at Malabar Gold & Diamonds, your primary responsibility is to achieve individual sales targets and execute the company's strategies to enhance store profit. You will greet and receive customers in a welcoming manner, engage with them to understand their requirements, and drive sales through suggestive selling techniques. Additionally, you will handle queries and complaints, provide excellent customer service, and ensure accurate entry of customer details after purchase. Key Responsibilities: - Direct customers by escorting them to counters, introducing various products, and influencing their buying decisions. - Conduct remote selling activities to maximize customer reach. - Perform priority selling to minimize aged stock while keeping customer satisfaction intact. - Conduct cross selling/cross promotion to HNI Customers across all product categories. - Pack products in front of CCTV camera for online orders to maintain security protocol. - Receive customer returns and old gold, cross-check terms and conditions, and perform necessary quality checks. - Gather feedback from customers and share with the Manager for business improvement. - Ensure accurate entry of customer details after purchase to maintain an accurate database. - Verify product details, weight, and invoice accuracy after the sale. Qualifications Required: - Ability to engage with customers effectively and drive sales through suggestive selling. - Strong communication skills to handle customer queries and complaints. - Attention to detail to ensure accurate entry of customer details and product information. - Proactive approach to gathering feedback and sharing it with the Manager. - Knowledge of jewelry products and willingness to learn about the latest trends in the market. - Commitment to adhering to company grooming standards and SOPs. - Willingness to continuously develop skills and seek growth opportunities. - Ability to coordinate customer orders and stock management efficiently. - Proficiency in maintaining a safe and visually appealing store display. Note: The job description provided does not include any additional details about the company.,