Junior customer relation manager

Job Summary:

We are looking for a dynamic and enthusiastic Junior Customer Relation Manager to join our team. The ideal candidate will be the first point of contact for our customers, ensuring a positive and smooth experience throughout their journey with us. You will be responsible for maintaining strong relationships, handling queries, resolving issues, and supporting the senior CRM team in daily operations.

Key Responsibilities:

• Build and maintain strong, long-term relationships with customers.
• Assist in handling incoming calls, emails, and chat queries.
• Support customer onboarding and guide them through processes or services.
• Address customer issues promptly and escalate when necessary.
• Collect feedback and report common customer concerns to improve service.
• Maintain accurate records of customer interactions using CRM software.
• Assist in preparing customer reports and performance metrics.
• Collaborate with sales, marketing, and support teams to enhance the customer experience.

Requirements:

• Bachelor’s degree in Business Administration, Marketing, Communication, or related field.
• 0–2 years of experience in customer service, sales support, or client-facing roles.
• Excellent verbal and written communication skills.
• Good interpersonal skills with a customer-first attitude.
• Proficiency in MS Office and familiarity with CRM tools (like HubSpot, Zoho, or Salesforce).
• Ability to multitask and work in a fast-paced environment.
• Willingness to learn and grow in a customer-focused role.

Preferred Skills:

• Multilingual abilities are a plus.
• Basic understanding of customer lifecycle and retention strategies.
• Previous internship or training in a customer-centric role.

Perks:

• Friendly team and work environment
• Learning and growth opportunities
• Performance-based incentives

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person