Junior customer relation manager

As a Junior Customer Relation Manager at our company, you will play a crucial role in ensuring a positive and seamless experience for our customers. Your responsibilities will include building strong relationships, handling customer queries, resolving issues, and supporting the senior CRM team in daily operations. - Build and maintain strong, long-term relationships with customers. - Assist in handling incoming calls, emails, and chat queries. - Support customer onboarding and guide them through processes or services. - Address customer issues promptly and escalate when necessary. - Collect feedback and report common customer concerns to improve service. - Maintain accurate records of customer interactions using CRM software. - Assist in preparing customer reports and performance metrics. - Collaborate with sales, marketing, and support teams to enhance the customer experience. Qualifications required: - Bachelor's degree in Business Administration, Marketing, Communication, or related field. - 2 years of experience in customer service, sales support, or client-facing roles. - Excellent verbal and written communication skills. - Good interpersonal skills with a customer-first attitude. - Proficiency in MS Office and familiarity with CRM tools (like HubSpot, Zoho, or Salesforce). - Ability to multitask and work in a fast-paced environment. - Willingness to learn and grow in a customer-focused role. In addition to the job responsibilities and qualifications, we offer a friendly team and work environment, learning and growth opportunities, performance-based incentives, cell phone reimbursement, yearly bonus, and a day shift schedule from Monday to Friday. As a Junior Customer Relation Manager at our company, you will play a crucial role in ensuring a positive and seamless experience for our customers. Your responsibilities will include building strong relationships, handling customer queries, resolving issues, and supporting the senior CRM team in daily operations. - Build and maintain strong, long-term relationships with customers. - Assist in handling incoming calls, emails, and chat queries. - Support customer onboarding and guide them through processes or services. - Address customer issues promptly and escalate when necessary. - Collect feedback and report common customer concerns to improve service. - Maintain accurate records of customer interactions using CRM software. - Assist in preparing customer reports and performance metrics. - Collaborate with sales, marketing, and support teams to enhance the customer experience. Qualifications required: - Bachelor's degree in Business Administration, Marketing, Communication, or related field. - 2 years of experience in customer service, sales support, or client-facing roles. - Excellent verbal and written communication skills. - Good interpersonal skills with a customer-first attitude. - Proficiency in MS Office and familiarity with CRM tools (like HubSpot, Zoho, or Salesforce). - Ability to multitask and work in a fast-paced environment. - Willingness to learn and grow in a customer-focused role. In addition to the job responsibilities and qualifications, we offer a friendly team and work environment, learning and growth opportunities, performance-based incentives, cell phone reimbursement, yearly bonus, and a day shift schedule from Monday to Friday.