Junior Associate Engineer

Job Title: Junior Associate Engineer

Location: Thrissur

As a Junior Network Engineer, The Engineer needs to work closely with senior network engineers and IT professionals to assist in the design, implementation, maintenance, and support of our company's network infrastructure

Requirements

Must-haves:

• Excellent communication skills (both oral and written)
• Knowledge of WAN/LAN networks with dynamic routing protocols
• Good understanding of BGP networks and basic troubleshooting steps
• Understanding firewalls and their functions.
• Process and procedure adherence
• Knowledge of service Desk and ticketing system
• Monitor network performance and troubleshoot network issues.
• Assist in the implementation of network security measures to protect the organization's data and infrastructure.
• Provide technical support to end-users and assist in resolving network-related issues.
• Collaborate with cross-functional teams to implement network projects and initiatives.
• Document network configurations, procedures, and troubleshooting steps.
• Stay updated on emerging network technologies and trends.

Good to have:

Good to have industry certifications in the networking domain like CCNA, CompTIA N+ any firewall OEM certifications etc.

Key Responsibilities:

• Assist in the design, implementation, and support of LAN/WAN network systems.
• Monitor network performance and troubleshoot network issues efficiently.
• Implement basic network security measures to safeguard data and infrastructure.
• Provide technical support to end-users and address network-related service requests.
• Maintain accurate documentation of configurations, procedures, and resolutions.
• Collaborate with internal teams for network-related projects.
• Follow standard service desk protocols and update ticketing systems regularly.
• Maintain IT inventory, warranty records, and configuration documents.
• Ensure compliance with internal processes, HR policies, and attendance reporting.

Key Performance Indicators (KPIs):

• Timely resolution and update of helpdesk tickets.
• SLA compliance for service requests and incident handling.
• Maintenance of network asset records and renewal schedules.
• Adherence to established processes and customer satisfaction benchmarks.

Educational & Experience Requirements:

• Graduate or above in a relevant field.
• 0–1 year of experience in network support or IT infrastructure.

Technical Competencies:

• Basic understanding of routers, switches, firewalls, and access points.
• Knowledge of network security principles.
• Strong problem-solving and analytical skills

Soft Skills & Personality Traits:

• Professional and courteous.
• Strong work ethics and confidentiality.
• Effective team player.
• Punctual, committed, and responsible in customer interactions.

Job Types: Full-time, Permanent

Pay: Up to ₹18,000.00 per month

Benefits:

• Internet reimbursement

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Application Question(s):

• Do you have knowledge/experience in switching, routing and trouble shooting?
• Are you a fresher?

Education:

• Bachelor's (Required)

Language:

• English (Required)

License/Certification:

• CCNA Certification (Required)

Location:

• Thrissur, Kerala (Required)

Work Location: In person