Jr Technical Support

As a Technical Support Specialist, you will be responsible for providing first-level technical support to customers through phone, email, and chat. Your key responsibilities will include: - Diagnosing customer issues related to our product - Documenting and tracking customer interactions in the support system - Escalating complex technical issues to senior support staff - Staying up-to-date with product knowledge and telecommunications industry trends To qualify for this role, you should meet the following requirements: - Bachelor's degree in a related field or equivalent experience - Strong understanding of telecommunications technologies and products - Excellent verbal and written communication skills - Proficiency in troubleshooting software and hardware issues - Ability to work independently and as part of a team - Strong problem-solving skills and attention to detail - Customer service experience is preferred - Minimum one year of experience required - Females are preferred If you join our team, you will be working full-time in a day shift at our in-person work location. As a Technical Support Specialist, you will be responsible for providing first-level technical support to customers through phone, email, and chat. Your key responsibilities will include: - Diagnosing customer issues related to our product - Documenting and tracking customer interactions in the support system - Escalating complex technical issues to senior support staff - Staying up-to-date with product knowledge and telecommunications industry trends To qualify for this role, you should meet the following requirements: - Bachelor's degree in a related field or equivalent experience - Strong understanding of telecommunications technologies and products - Excellent verbal and written communication skills - Proficiency in troubleshooting software and hardware issues - Ability to work independently and as part of a team - Strong problem-solving skills and attention to detail - Customer service experience is preferred - Minimum one year of experience required - Females are preferred If you join our team, you will be working full-time in a day shift at our in-person work location.