On-site
Full Time
Responsibilities
Provide first-level technical support to customers via phone, email, and chat
Diagnose customer issues related to our product
Document and track customer interactions in the support system
Escalate complex technical issues to senior support staff
Stay up-to-date with product knowledge and telecommunications industry trends
Requirements
Bachelor's degree in a related field or equivalent experience
Strong understanding of telecommunications technologies and products
Excellent verbal and written communication skills
Proficient in troubleshooting software and hardware issues
Ability to work independently and as part of a team
Strong problem-solving skills and attention to detail
Customer service experience is preferred
Minimum one yr of Experience
Males Preferred
Job Type: Full-time
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
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