IT Support Lead Engineer Artesian Software Technologies LLP

1.0 - 5.0 years

0 Lacs

punjab

On-site

As an IT Support Lead at Artesian Software Technologies, you will be a key member of our team, responsible for providing technical support and leadership to ensure the smooth functioning of IT operations. You will need a Bachelor's degree in Information Technology, Computer Science, or a related field along with a minimum of 5 years of experience in IT support, including at least 1 year in a lead role. Your excellent communication skills, both verbal and written, will be crucial as you collaborate with team members and interact with our clients, particularly those based in the US. A strong knowledge of Windows and Linux operating systems, networking, and cloud services will be essential for success in this role. Experience with the ITIL framework and best practices in incident and problem management will also be beneficial. In this position, you will lead and mentor the IT support team, providing hands-on technical support for hardware, software, and networks. You will oversee incident management, ensuring timely resolution, and manage and maintain our IT infrastructure, including servers and networks. Troubleshooting and resolving complex IT issues, liaising with vendors, and managing service delivery will be part of your responsibilities. Your strong organizational skills and attention to detail will aid you in managing multiple tasks and prioritizing effectively. Certifications such as CompTIA A+, Network+, ITIL, or Microsoft Certified: Azure Administrator Associate are considered a plus. You will be responsible for creating and maintaining IT documentation, implementing strategies for continuous process improvement, and ensuring that our IT systems are secure and compliant. At Artesian Software Technologies, we specialize in developing efficient mobile applications and web platforms for clients across various industries. We value a healthy work-life balance and maintain a flexible, employee-friendly environment. Join our team and work closely with skilled professionals to deliver tailored solutions while enjoying the opportunity for growth and development. Shift timings for this position are from 6:00 pm to 3:00 am. If you are passionate about IT support, possess the required skills and experience, and are looking to take on a leadership role in a dynamic and collaborative environment, we encourage you to apply for this exciting opportunity at Artesian Software Technologies.,

Posted 3 days ago

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